Kelly Miler
Fremont,CA
Summary
Dynamic and dedicated cashier with a proven track record at Lucky Stores, excelling in customer service and relationship building. Recognized for maintaining a balanced cash drawer and achieving high accuracy in transactions. Demonstrates strong work ethic and empathy, consistently enhancing customer satisfaction and loyalty through exceptional service.
Overview
24
24
years of professional experience
Work History
Cashier
Lucky Stores
01.2000 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
American High
Fremont, CA06-1976
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Timeline
Cashier
Lucky Stores
01.2000 - 11.2023
American High
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