Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KELLY MIRANDA

Miami,FL

Summary

To obtain a position where my customer service, analytical, and organizational skills can be used to grow within a dynamic, well-established organization.

Overview

11
11
years of professional experience

Work History

Lead Hostess

The Deck At Island Gardends
05.2021 - 07.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Schedule of the Hostesses

Hostess

Fisher Island Beach Club
11.2020 - 04.2021
  • Respond customer’s phone calls
  • Take reservation and open tables
  • Cancel or upgrade reservations
  • Take payment information and other pertinent information
  • Act as the restaurant’s gatekeeper
  • Offer an excellent customer service


Hostess

La Cerveceria De Barrio
08.2020 - 11.2020
  • Respond customer’s phone calls
  • Take reservation and open tables
  • Cancel or upgrade reservations
  • Take payment information and other pertinent information
  • Act as the restaurant’s gatekeeper
  • Offer an excellent customer service

Hostess

Havana
08.2018 - 01.2020

Hostess

Sardinia Enoteca Ristorante
03.2017 - 09.2018

Hostess

Rosinella
09.2016 - 02.2017

Hostess

Tapas y Tintos
05.2015 - 09.2016

Administrative Assistant

Wireless Latin Entertainment
09.2014 - 12.2015
  • Handle office details and administration
  • Interview callers
  • Data entry of new client’s information
  • Update any information of preexisting clients
  • Help clients over the phone with any requests
  • Manage client’s accounts and help them perform any transactions per their request

Sales Associate

Burlington Coat Factory
04.2012 - 05.2014
  • Offer a good customer service
  • Keep Inventory and restock
  • Maintain cleaning and organized
  • Receive merchandise
  • Promote and sell store store products
  • Advise customers with their purchases 2

Education

Miami Dade College
2013

Skills

  • PROFESSIONAL SKILLS
  • I posses all of the needed skills to be a part of a team; I am a competitive individual, and fast learner I am a great team player also able to complete tasks with minimal supervision I am bilingual (Spanish/English), posses strong organizational and follow-through skills, and a high level of accountability and initiative I am a creative and detail oriented individual, great with problem solving and conflict resolution skills, proficient knowledge in fine dinning, hospitality, and excellent communication, written and interpersonal skills
  • Reservation Coordination
  • Dining Room Monitoring
  • High-Volume Dining
  • VIP Support
  • Waiting Tables

Languages

English
Full Professional
Spanish
Native or Bilingual
Italian
Professional Working

Timeline

Lead Hostess

The Deck At Island Gardends
05.2021 - 07.2023

Hostess

Fisher Island Beach Club
11.2020 - 04.2021

Hostess

La Cerveceria De Barrio
08.2020 - 11.2020

Hostess

Havana
08.2018 - 01.2020

Hostess

Sardinia Enoteca Ristorante
03.2017 - 09.2018

Hostess

Rosinella
09.2016 - 02.2017

Hostess

Tapas y Tintos
05.2015 - 09.2016

Administrative Assistant

Wireless Latin Entertainment
09.2014 - 12.2015

Sales Associate

Burlington Coat Factory
04.2012 - 05.2014

Miami Dade College

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KELLY MIRANDA