Kelly Misselhorn
Plano,TX
Summary
Friendly Assistant/Manager/Customer Support professional with reputation for exceeding all performance benchmarks in all settings. Expertise in Front of the House and Back of the House departments in the Hospitality Industry and Assistant position in wholesale sales. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments.
Overview
26
26
years of professional experience
Work History
Implementation Specialist
Sabre Hospitality Solutions - Contract
06.2021 - 12.2023
- Provided Customer support and facilitation during the implementation of over 5,000 Wyndham Hotels onto the SynXis Property HUB PMS application.
- Updated Sabre's Standard Operating Procedures for the implementation of SynXis Property Hub and created with a fellow Sabre teammate a Trouble Shooting Document to assist Sabre Installers on Migration calls.
- Ensured that all prerequisite tasks were completed by the customer in preparation for the migration.
- Executed the data migration scripts, monitored data migration progress and performed troubleshooting as needed to ensure a successful migration.
- Post data migration completed all updates in all migration documents and applications and updated Salesforce.
- Provided training and support for new and existing team members.
Part- Time Sales Assistant
Highland Homes
10.2020 - 12.2020
- Responsible for supporting the Sales Counselor and Sales Associates with all aspects of selling and marketing the community.
- Responsible for supporting the Construction and Marketing Team by typing letters, making copies, reproducing house files to send to the appropriate home office.
- Responsible for maintaining accurate spec inventory in the MLS system, Web page and inventory outlets.
- Responsible for assisting the Sales Counselor and Sales Associates with submitting all Sales Contract Packages to the appropriate Home Office, Builder, Designers and Loan Officers.
Assistant to President /Owner
Trinity Tackle Distributors
04.2017 - 08.2018
- Responsible for processing client orders via telephone, fax or email, selling, filling orders, pricing items for customer deliveries and packing items for shipping or deliveries.
- Implemented daily, weekly, monthly delivery calendar for all local and out of state customers to promote new products, increase sales and establish a solid client relationship.
- Responsible for picking up, checking-in, organizing and storing new deliveries.
PMS Migration Specialist
Sabre Hospitality Solutions - Contract
04.2016 - 04.2017
- Provided customer support and facilitation during the migration of existing PMS system data into the SynXis PMS system database via telephone and teleconferencing daily.
- Ensured that all prerequisite tasks were completed by each customer in preparation for each migration.
- Ensured that all migration scripts were completed, monitored data migrations progress and provided troubleshooting as required.
- Ensured all customers completed all post migration activities and provided all completed migration documentation.
Assistant to President/Owner
Trinity Tackle Distributors
03.2014 - 04.2016
- Responsible for processing client orders via telephone, fax or email, selling, filling orders, pricing items for customer deliveries, re-stocking items for display and packing items for shipping or deliveries.
- Responsible for checking in and picking up vendor deliveries and delivering orders to clients in the state of Texas.
- Performed inventory control and quarterly promotions to increase sales.
SMERF / Government Sales Manager
Sheraton Hotel Fort Worth
06.2011 - 08.2012
- Renegotiated several city wide bookings that has a history of booking with the hotel and not picking up guestrooms. Implemented new procedures that addressed many of the clients concerns. Successfully increased guestroom reservation pick-up for each booking to over 75%.
- Responsible for promoting the hotel via prospecting calls, completing outside sales calls on qualified accounts, completing weekly site visits with potential clients and hosting client events.
- Completed all proposals, RFP's and contracts for all group business in my market.
- Performed Manager on Duty activities every other month with duties to include: assisting departments with cash handling, assisting guests with special requests and handling guest and staff situations when needed.
Catering/Express Meetings/Convention Services Manager
Sheraton Arlington Hotel
04.2008 - 12.2010
- Experience in generating and exceeding independent Sales quota, production guidelines and servicing guidelines for the Catering Market (any size catering event with 26,000 square feet of meeting space) and small group market (rooms 10-40 on peak).
- Completed all proposals, RFP's, contracts, Banquet Event Orders and Group Resumes for all of my groups/events.
- Experience in assisting clients with arranging transportation needs, off- site events (dinners, receptions, team buildings), and vendor extras (entertainment, linen rentals, welcome amenities).
- Completed weekly prospecting calls, outside sales calls on qualified accounts, Site Visits with potential clients, hosted client events and participated in community events to promote the Hotel.
- Awarded the Honor of Manager of the Quarter
SMERF (and Government) Sales Manager
Embassy Suites Dallas Near the Galleria
07.2007 - 04.2008
- Experience in generating and exceeding independent Sales quota and production guidelines for the SMERFG Group Market for a Hotel with 150 guestrooms and 1200 square feet of meeting space
- I developed a "First Aid Welcome Kit" to be given to traveling sports teams upon check-in that were not familiar with the local area.
Corporate Group Sales Manager
Hilton Fort Worth
03.2004 - 07.2007
- Experience in generating and exceeding independent Sales quote and production guidelines at 105% in 2005,2006 for the Corporate Group Market during a complete Hotel renovation and brand change.
Sales Manager
The Ramada Plaza Hotel
05.2003 - 03.2004
- Experience in generating and exceeding independent Sales quota and production guidelines fro the SMERF and Government Markets for a hotel with 431 guestrooms and 20,000 square feet of meeting space.
- My Top Producing Clients included: Texas Christian University, Kenneth Copeland Ministries,
Sales Manager
The Westin Beechwood Hotel and Golf Club
07.2001 - 05.2003
- Experience in generating and exceeding independent Sales quota and production guidelines for the Corporate, Government and SMERF Markets for Pre-Opening Sales
National Sales Manager
The Fort Worth Convention and Visitors Bureau
11.2000 - 07.2001
- Experience in booking large groups of up to 500 rooms on peak and maintaining a large customer base for the city of Fort Worth
- Experience in participating in trade shows and promotional events and creating customer specific sales presentations
Sales Manager/ Assistant Front Office Manager
The Clarion Hotel-Performing Arts Center
09.1999 - 11.2000
- Personally worked closely with clients such as Bass Performance Hall, Texas Wesleyan University, BNSF and local sports teams.
- Developed Group Business in the non-corporate market (SMERF) for weekend and holiday periods.
- Assistant Front Office Manager duties that included supervising and managing a team of six employees, developed and maintained Front Office manuals and cross trained Front Office Agents and PBX Operators
Front Desk Supervisor and Manager on Duty
The Sheraton Biscayne Bay Hotel
09.1997 - 08.1999
- Experience in cross training front desk agents, reservations agents and PBX operators, scheduling shifts, cash drawer audits, developing front desk manuals, and developing several hotel incentive programs for the employees.
- Awarded the Honor of Employee of the Year
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL08.1999
Skills
- Product Knowledge
- Critical thinking
- Adaptability
- Planning and Coordination
- Compassion
Timeline
Implementation Specialist
Sabre Hospitality Solutions - Contract
06.2021 - 12.2023
Part- Time Sales Assistant
Highland Homes
10.2020 - 12.2020
Assistant to President /Owner
Trinity Tackle Distributors
04.2017 - 08.2018
PMS Migration Specialist
Sabre Hospitality Solutions - Contract
04.2016 - 04.2017
Assistant to President/Owner
Trinity Tackle Distributors
03.2014 - 04.2016
SMERF / Government Sales Manager
Sheraton Hotel Fort Worth
06.2011 - 08.2012
Catering/Express Meetings/Convention Services Manager
Sheraton Arlington Hotel
04.2008 - 12.2010
SMERF (and Government) Sales Manager
Embassy Suites Dallas Near the Galleria
07.2007 - 04.2008
Corporate Group Sales Manager
Hilton Fort Worth
03.2004 - 07.2007
Sales Manager
The Ramada Plaza Hotel
05.2003 - 03.2004
Sales Manager
The Westin Beechwood Hotel and Golf Club
07.2001 - 05.2003
National Sales Manager
The Fort Worth Convention and Visitors Bureau
11.2000 - 07.2001
Sales Manager/ Assistant Front Office Manager
The Clarion Hotel-Performing Arts Center
09.1999 - 11.2000
Front Desk Supervisor and Manager on Duty
The Sheraton Biscayne Bay Hotel
09.1997 - 08.1999
Bachelor of Science - Hospitality Management
Florida International University
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