Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELLY BURDICK

10 Sheldon St,NY

Summary

Highly motivated professional with years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Deputy Clerk

Town Of Randolph
08.2022 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.

OWNER/OPERATOR LICENSED DAY CARE

GRAMMY'S DAYCARE
07.2018 - 10.2022
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Sparked creativity and imagination by helping children discover new things each day.

PERSONAL BANKER

Key Bank
08.2008 - 07.2018
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Developed highly productive teams to support branch operations and cultivate customer satisfaction.

DUAL RATE SUPERVISOR

Seneca Allegany Resort & Casino
11.2006 - 04.2008
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Customer Service Manager

Community Bank NA
07.1997 - 10.2006
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

SALES MANAGER

COMBINED LIFE INSURANCE COMPANY
04.2006 - 06.2008
  • Maintained professional network of potential clients and business opportunities.
  • Formalized sales process to enhance operations and promote acquisition of new customers.

Education

Associate of Applied Science - HUMAN SERVICES

JAMESTOWN COMMUNITY COLLEGE
Jamestown, NY
05.1988

High School Diploma -

RANDOLPH CENTRAL HIGH SCHOOL
RANDOLPH NY
06.1986

Skills

  • Staff Development
  • Records Organization and Management
  • Staff Scheduling
  • Training Management
  • Filing systems
  • Cash Handling
  • File Maintenance

Certification

Notary Public

Certified in First Aid/ CPR

Timeline

Deputy Clerk

Town Of Randolph
08.2022 - Current

OWNER/OPERATOR LICENSED DAY CARE

GRAMMY'S DAYCARE
07.2018 - 10.2022

PERSONAL BANKER

Key Bank
08.2008 - 07.2018

DUAL RATE SUPERVISOR

Seneca Allegany Resort & Casino
11.2006 - 04.2008

SALES MANAGER

COMBINED LIFE INSURANCE COMPANY
04.2006 - 06.2008

Customer Service Manager

Community Bank NA
07.1997 - 10.2006

Associate of Applied Science - HUMAN SERVICES

JAMESTOWN COMMUNITY COLLEGE

High School Diploma -

RANDOLPH CENTRAL HIGH SCHOOL

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