Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELLY MITTLEHAUSER

ESCONDIDO,California

Summary

Dynamic and detail-oriented RDA with a proven track record at Desert Dental Group and Dr Kania's, enhancing workflow efficiency through innovative back office processes. Recognized for exceptional patient care and service as well as effective teamwork, I excel in problem-solving and time management, ensuring smooth operations and high satisfaction levels. Committed to fostering a positive and collaborative work environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

RDA

Dr Ann Kania DDS (Periodontist)
01.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Attention to detail while completing assignments.
  • Oversees daily operations of the back office, ensuring smooth workflow and timely completion of tasks.
  • Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

RDA/BACK OFFICE SUPERVISOR

Desert Dental Group
07.2003 - 02.2012
  • Coordinated with lab service providers as needed, ensuring smooth completion of outsourced back office tasks.
  • Collaborated with Practice Dentists, Practice Owner and Management to identify areas of improvement in overall practice operations.
  • Improved overall workflow efficiency by implementing new back office processes and procedures.
  • Assisted upper management in the development of policies and procedures related to back office functions.
  • Supervised processing of orders, order tracking and delivery of goods
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Trained and on-boarded new team members and conducted evaluations to boost performance.

Education

Dental Assistant/RDA Eligible - REGISTERED DENTAL ASSISTANT

San Bernardino County Occupational Program
Hesperia, CA
02-2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible

Certification

  • RDA ROP San Bernardino, CA 2003
  • BLS Express Training San Diego, CA 2023
  • Ultrasonic Scaling Dental Pro's Temecula, CA 2006

Timeline

RDA

Dr Ann Kania DDS (Periodontist)
01.2014 - Current

RDA/BACK OFFICE SUPERVISOR

Desert Dental Group
07.2003 - 02.2012

Dental Assistant/RDA Eligible - REGISTERED DENTAL ASSISTANT

San Bernardino County Occupational Program

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KELLY MITTLEHAUSER