Kelly Mo
Chicago
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
Store Manager of Operations
Noodles Etc.
Chicago
06.2018 - Current
- Directed guest flow through actively participating in shift management
- Implemented inventory procedures that allowed costs to be cut and monitored internal theft
- Coordinated staff schedules, employed and discharged servers, runners, bartenders and hostesses
- Proficient at predicting and assessing the impact of financial decision alternatives and recommended actions
- Implemented successful marketing plans and directed inside sales operation
Leasing Consultant
Chicago Rentals
Chicago
06.2016 - 07.2017
- Greeted, pre-qualified, and followed-up with prospective tenants
- Performed administrative duties such as communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
- Completed leasing packages for all rentals and quickly process all background checks
- Maintained units to ensure market-readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities
- Collected and recorded application fees and deposits; accurately documented all financial transactions
Assistant Manager
Yum Cha Restaurant
Chicago
01.2013 - 06.2016
- Promoted to position for consistently demonstrating ability to manage high customer volume during peak hours
- Supervised wait staff of 18 and completed weekly schedules to ensure appropriate coverage
- Hired, trained, and guided restaurant employees in restaurants operation
- Provided prompt, friendly service and completed daily cash reconciliations
- Updated menus with daily specials; advised kitchen staff on special dietary requests
- Ordered and maintained adequate inventory
Education
Business Management - Major
Harold Washington College
01.2016
Business Communications - Minor
Saint Xavier University
01.2014
Skills
- Customer Service
- Communication
- Time Management
- Adaptability
- Inventory Management
- Staff Scheduling
- Financial Assessment
- Marketing
- Sales
- Team Leadership
- Administrative Support
Additional Information - Languages
Cantonese Chinese, Proficient
Timeline
Store Manager of Operations
Noodles Etc.
06.2018 - Current
Leasing Consultant
Chicago Rentals
06.2016 - 07.2017
Assistant Manager
Yum Cha Restaurant
01.2013 - 06.2016
Business Management - Major
Harold Washington College
Business Communications - Minor
Saint Xavier University
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