Kelly Molina
Santa Ana,CA
Summary
Dynamic customer service professional with proven leadership at Reid Metal Finishing, adept at resolving conflicts and enhancing customer loyalty. Bilingual with strong communication skills, proficient in SAP and data entry. Recognized for efficiently managing high-stress situations and achieving timely order processing, contributing to operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Reid Metal Finishing
11.2023 - 06.2025
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays in orders.
- Maintained a daily report with order status,
- Assisted in meeting tight deadlines efficiently coordinating tasks with other team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints (phone calls and emails) with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Assistant
Maruchan
04.2023 - 10.2024
- Receive orders from the sales department and printing out all the paperwork avoiding errors.
- Expedited document processing with accurate data entry and timely filing.
- Ensure that the warehouse team receives complete paperwork to pick and load orders.
- Keep communication with the sales department and customer service regarding status if orders.
- SAP and OneLogistic programs knowledge.
- Solve problems , such as change orders in system when needed, especially quantity and stock related issues.
- Make daily reports about orders ready to be shipped.
- Create and input damage reports in system.
Shipping Team Lead
Cable Exchange
06.2021 - 09.2022
- Handled high -volume paperwork and collaborated with planned and customer service to resolve invoicing or shipping problems.
- Communicated with carrier representatives, arranging special deliveries and shipment receipts.
- Monitored scheduled shipment dates to achieve timely delivery , expediting as necessary and communicating variance to customer service.
- Investigating and adopted optimal shipping and receiving strategies by select best carriers, routes and method to minimize costs and enhance schedules.
- Inspect merchandise and send damaged pieces for repair prior shipment.
- Read bluprints.
- Crete shipping label and documentation.
- Maintain accurate computer records.
Education
No Degree - Business Administration And Nursing
Santa Ana College
Santa Ana, CA06-2026
Bachelors - Veterinary Medicine
Universidad Autonoma De Mexico
Mexico City06-2021
Skills
- Bilingual
- Communication skills
- Leadership
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Reid Metal Finishing
11.2023 - 06.2025
Office Assistant
Maruchan
04.2023 - 10.2024
Shipping Team Lead
Cable Exchange
06.2021 - 09.2022
No Degree - Business Administration And Nursing
Santa Ana College
Bachelors - Veterinary Medicine
Universidad Autonoma De Mexico
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