Kelly Moore
Daphne
Summary
Dynamic Property Manager with extensive experience in real estate management, recognized for enhancing operational efficiency and driving sales growth. Proven ability to engage effectively with diverse stakeholders, leveraging critical thinking to solve complex issues. Demonstrated success in expanding property locations through strategic planning and execution of best practices. Aiming to transition into a Regional Manager role to further optimize property performance across multiple sites.
Overview
8
8
years of professional experience
Work History
Lead Property Manager
Ashurst and Niemeyer Real Estate
Fairhope
10.2021 - Current
- Ensured optimal performance in managing diverse residential and multi-family complexes.
- Implemented yearly KPIs to match budget targets.
- Conduct thorough analysis of annual and monthly budgets to drive business growth.
- Provided mentorship to property management team, fostering professional growth and development.
- Manage leasing strategies to increase occupancy and retention rates.
- Managed communication with service providers to achieve efficient property improvements.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Prepared detailed budgets and financial reports for properties.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Oversee lease administration, including drafting, negotiating, enforcing lease terms, and managing renewals.
- Resolve tenant concerns and disputes, fostering positive relationships and minimizing turnover.
- Ensure strict compliance with local, state, and federal regulations, including Fair Housing laws and safety standards.
- Approve invoices and payments, ensuring budget alignment and financial efficiency.
- Manage rent collection processes, minimizing delinquency issues and ensuring timely payments.
- Financial reconciliation and monthly billing oversight.
- Reviewed owner statements, verified invoice accuracy, and managed monthly billing reconciliation.
- Conducted property viewings and facilitated leasing opportunities.
- Expanded residential business, engaging with new homeowners.
Property Manager
Pointe South Rentals
Daphne
10.2019 - 10.2021
- Managed 288 residential properties, one multifamily, prioritizing tenant satisfaction and operational excellence.
- Conducted market research to optimize rental rates and maximize occupancy.
- Developed and executed tenant retention strategies to minimize turnover and boost revenue.
- Coordinated maintenance and repair projects, ensuring quality work and timely completion.
- Provided financial and operational reports to property owners, ensuring transparency and efficiency.
- Conducted six-month interior home inspections to maintain property standards and compliance.
Leasing Consultant
The Vinings at Spanish Fort Luxury Apartment Homes
Spanish Fort
01.2017 - 01.2019
- Conducted property tours and facilitated leasing processes to drive occupancy rates.
- Assisted with rental applications, ensuring accuracy and compliance.
- Managed move-in/move-out inspections, coordinating repairs to maintain property quality.
- Delivered exceptional customer service, resolving resident concerns to foster a positive living environment.
Education
Bachelor of Science - Marketing
Bellevue University
05.2007
Skills
- AppFolio Property Management Software
- Microsoft Office Suite (Excel, Word, Outlook)
- Digital marketing strategy
- Proficient in Canva for graphic design
- Matterport 3D expertise
- Email marketing expertise
- Zillow platform proficiency
- DocuSign
- Proficient in Google Sheets
Leadership And Professional Development
- EOS (Entrepreneurial Operating System) Training – goal setting, team alignment, and business strategy execution.
- Attended the AppFolio Conference for skills building in San Diego, CA. (10/01/24).
- Baldwin County Association of REALTORS (BCAR)
- Fair Housing Certification
Marketing And Advertising Experience
- Managed property listings on Apartments.com, Zillow, and 96 rental sites to maximize visibility.
- Organized open houses and community events to promote available units.
- Conducted market analysis to assess competitor pricing and occupancy trends.
- Developed pricing strategies based on market research to maintain competitiveness.
- Utilized Google Analytics, Facebook Insights, and social media advertising (Facebook Ads, Instagram Ads, Google Ads) to increase engagement.
- Designed email marketing campaigns and conducted A/B testing to optimize results.
- Engaged with followers and managed online community interactions to enhance brand loyalty.
- Analyzed social media metrics, providing insights to improve campaign performance.
References
References available upon request.
Timeline
Lead Property Manager
Ashurst and Niemeyer Real Estate
10.2021 - Current
Property Manager
Pointe South Rentals
10.2019 - 10.2021
Leasing Consultant
The Vinings at Spanish Fort Luxury Apartment Homes
01.2017 - 01.2019
Bachelor of Science - Marketing
Bellevue University
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