Kelly Moors
Waco
Summary
Dynamic and results-oriented professional with extensive experience in implementation management and client relations, primarily at ADP. Excelled in data migration and customer support, enhancing client satisfaction and retention. Proven track record in leveraging project planning and complex issue resolution skills to achieve seamless system integrations and drive continuous improvement initiatives. Dedicated to delivering impactful results and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Implementation Consultant II
ADP
03.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
Integrations Manager
PCF Services
02.2022 - 12.2022
- Increased customer satisfaction by addressing post-integration issues swiftly and effectively through proper troubleshooting techniques.
- Improved data accuracy and consistency by establishing standardized data formats across integrated systems.
- Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
- Trained team members on new tools and techniques for efficient integration management, elevating overall expertise within the organization.
- Spearheaded change management initiatives to minimize disruption during transitions between systems or software upgrades.
- Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.
Implementation Consultant
ADP
08.2018 - 02.2022
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
Business Development Consultant
QuickMed Claims
08.2016 - 08.2018
- Met with current clients to assess needs and develop improvement plans.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Improved sales documents with new and improved features.
- Negotiated contracts and closed sales with new and existing clients.
- Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
Education
MBA -
Keller Graduate School of Management
Chicago, IL12-2015
Bachelor of Science - Business Administration
DeVry University
Louisville, KY10-2012
High School Diploma -
Midway High School
Waco, TX05-2007
Skills
- Solution design
- Implementation management
- Data migration
- Customer support
- Project management
- Client management
- Issue resolution
- Client training
- Project planning
- Telephone and email etiquette
- Complex issue resolution
- Client education needs
Timeline
Implementation Consultant II
ADP
03.2023 - Current
Integrations Manager
PCF Services
02.2022 - 12.2022
Implementation Consultant
ADP
08.2018 - 02.2022
Business Development Consultant
QuickMed Claims
08.2016 - 08.2018
MBA -
Keller Graduate School of Management
Bachelor of Science - Business Administration
DeVry University
High School Diploma -
Midway High School
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