Summary
Overview
Work History
Education
Skills
References
Work Preference
Accomplishments
Interests
Cooking
Timeline
Generic
Kelly Morales Reyes

Kelly Morales Reyes

Portland,OR

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Shift Manager

Walgreens
09.2023 - Current
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored current and up to 5 new employees to maximize team performance.
  • Adhered to company standards working closely with team members during 6, 8, and 10-hour shifts for breaks and lunches to meet state regulations.
  • Modified store efforts to better match company standards and compliance regarding goals and cleanliness of areas.
  • Kept employees operating productively and working on weekly and monthly tasks to meet business and customer needs.

Veterinary Assistant

Banfield Pet Hospital
01.2022 - 10.2022
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Educated clients on post-surgical care and nutrition.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Kept detailed records of animal treatments and medications.

Revenue Cycle

Radiology Regional Center
02.2020 - 04.2020
  • Supported clinical team members with revenue cycle procedures and addressed issues.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed and maintained infrastructure to combine multiple medical reports and records for efficient client data and scheduling.
  • Handled more than 50 faxes per day to complete program and keep updated.

Inventory Specialist

Carmax
06.2019 - 10.2019
  • Verifying transport of incoming and exiting vehicles, scan bar codes on every vehicle to track location and secure lot
  • Scheduling service and detailing Train new associates
  • Complete documentation of received Repo vehicles
  • Clean the purchased vehicles to buyer specifications and detail interiors
  • Inventory the lot to keep track of location of all vehicles in all zones
  • Walk and secure the lot.
  • Handled day-to-day counting and categorizing more than 4400 vehicles per day.

Driver

Edward Zengel Transport LLC
11.2018 - 02.2019
  • Sort USPS outgoing mail from sorting plant by zip code and deliver Express Mail to local post centers in surrounding cities
  • Pick up mail from local offices and deliver to the sorting plant near the end of each day Mon – Fri
  • Drive, load, unload and maintain trucks up to 2500 pounds
  • Properly use lifts to transport goods on 250lb GPCs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Assistant Manager

Alorica
10.2017 - 11.2018
  • Efficient conflict resolution
  • Assist with running team of up to 26 representatives
  • Train new employees
  • Appointment scheduling and troubleshoot
  • Communicate with company vendors via email and phone minimum 50 times per day
  • Create FYIs for management and corporate office and provide business relations
  • Average case load of 80-100 per day.
  • Defined clear targets and objectives and communicated to other team members and clients.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cashier

Walmart Supercenter
02.2016 - 09.2018
  • Provide excellent customer service efficiently and effectively
  • Well-versed in all forms of payment
  • Assist with charities, schools and local events
  • Build modules for main traffic areas
  • Receive from truck and stock products, store extra, assist with inventory
  • Take down registers in specific departments including self-check
  • Accept multiple forms of tender, cash pay checks and load pay cards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Lifted up to 50 pounds at once in receiving bay

Education

Associate of Applied Science - Veterinary Assistant

Southern Technical College
Fort Myers, FL
10.2021

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy
Tampa, FL
06.2015

High School Diploma -

Cape Coral High School
Cape Coral, FL
05.2002

Skills

  • Proficient with Microsoft Word, Excel and Outlook
  • Experienced with high security clearance situations Cleared FBI Level II background check
  • Independent and team player
  • Quality Assurance
  • Safety Compliance
  • Team Development
  • Supply Ordering
  • Training and mentoring
  • Workplace Safety
  • Process Improvements
  • Accurate money handling
  • Documentation And Reporting

References

Available Upon Request


Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k match

Accomplishments

  • Combined client data from multiple radiology locations to create an online infrastructure accessible for all physicians, assistants, and staff, to make client services more efficient and effective.
  • Supervised team of 24-30 staff members.
  • Used Microsoft Excel to develop client tracking spreadsheets adhering to both company and federal regulations across the country.

Interests

Cooking

Animals

Arts & Crafts

BBQ

Beaches

Family

Cooking

I like to create new recipes, always trying to make a better or bigger version of an old recipe. I am constantly in challenge mode even if it's against something I have done. I am also writing a cookbook for family with our best recipes!

Timeline

Shift Manager

Walgreens
09.2023 - Current

Veterinary Assistant

Banfield Pet Hospital
01.2022 - 10.2022

Revenue Cycle

Radiology Regional Center
02.2020 - 04.2020

Inventory Specialist

Carmax
06.2019 - 10.2019

Driver

Edward Zengel Transport LLC
11.2018 - 02.2019

Assistant Manager

Alorica
10.2017 - 11.2018

Cashier

Walmart Supercenter
02.2016 - 09.2018

Associate of Applied Science - Veterinary Assistant

Southern Technical College

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy

High School Diploma -

Cape Coral High School

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Kelly Morales Reyes