Kelly Moran
Inwood,NY
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
19
19
years of professional experience
Work History
Sr Consultant, Inside Sales
Angi
03.2022 - 05.2023
- Sold Angi Lead generation service to primarily English and Spanish speaking home contractors.
- Open and create account to generate quality leads for contractors
- Manage Account
- Upon approval completed welcome call with all contractors for higher success rate with service
- Made 200+ cold calls and/or 3hrs of talk time per day
- Met and exceeded training bonus goal within first 12 weeks of probationary training period. 20 sales in 12 weeks, with a probationary goal of 8 sales in12 weeks.
- Data Entry
Executive Recruiter, Research Assistant
Val Personnel Services
09.2018 - 02.2021
- Specialize in the search and recruitment of executives in the areas of domestic lending, private banking, cash management, marketing, international lending, trust, credit and collections, accounting and finance, and retail banking nationwide.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Wrote executive job descriptions and lists of qualifications for client companies.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Maintained up-to-date records of research activities and results for future reference.
- Discussed contracts, benefits packages and executive compensation facets with new hires.
- Negotiated unique compensation packages to attract and close candidates.
- Followed up with selected job candidates about decisions.
Receptionist/Office Assistant
AAA Appliance LLC
02.2018 - 06.2018
- Office assistant working in a fast paced appliance repair department
- I was hired to oversee all billing and collection services as well as building relationships with building management contracts to dispatch technicians to repair and replace tenants home appliances
- Responsibilities also include daily management of appliance parts, as well as recruiting for new contracts/clients
- Within the first month of being hired I was able to get billing invoices up to date, collect outstanding balances from multiple contracts and close out multiple open jobs through organization of parts inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled credit and check transactions and maintained sales and payments records accurately.
- Balanced repair technicians availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected check payments, processed transactions and updated relevant records in Quickbooks.
Store Manager
DSW DESIGNER SHOE WAREHOUSE
12.2015 - 12.2017
- General Manager overseeing all divisions of responsibility in store, merchandising, operations and talent
- Supervising 17-30 associates and 3 assistant managers
- Hired to improve customer service experience and improve operational and merchandising standards
- Within 2 years of management, led sales lead team to improve operations by getting backroom organized to standard and hire/coach and develop rotating talent to create an efficient team to get merchandise to the floor
- Ensure compliance of all company standards, sales goals, and inventory control
- Answer customer complaints and inquiries and resolve appropriately
- Responsible for direct staffing, training, prepare and conduct performance evaluations
- Attend corporate manager meetings and conduct store meetings as required.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Supervised guests on sales floor, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Store Manager
Express
09.2014 - 12.2015
- General Manager overseeing all divisions of responsibilities in a top 100 store, merchandising, operations, and talent
- Supervising 30-40 associates and 5 sales leads
- Promoted to boost sales and reduce shrink results through sales leadership teams by developing plans to train and hire effective associates, oversee visual and merchandising standards and improving daily operations through weekly sales audits
- Building relationships with district manager and regional loss prevention directors to stay current with company initiatives in a high-profile location
- Within a year of management, led sales team to reduce shrink every quarter as well as receiving the highest sales audit result in the district of 96%
- Involved in all plan, drive and execution process for all divisions of responsibilities.
Talent Co-Manager
Express
09.2011 - 09.2014
- Sales lead with a division of responsibility in store talent
- Managing 2nd location, supervising 30-40 associates and 4 sales leads
- Transferred to boost sales and improve management/associate relations
- Within 2 years of management, led sales team in achieving a 15% increase in sales
- Improving stores sales potential through recruiting, hiring, staffing, coaching and development
- Proficient in new-hire orientations, new-hire training, as well as, hiring policies and procedures
- Determines hiring needs by labor forecasting and budgeting; maintaining a fully staffed store and fill-ins in a timely fashion
- Promotes teamwork by creating a positive atmosphere, team building, as well as individual encouragement
- Natural leader driven to motivate teams to exceed business goals while under pressure.
Brand Co-Manager
Express
02.2008 - 08.2011
- Sales lead with a division of responsibility in brand
- Managed location and supervised 15-20 associates and 2 sales leads
- Consistently achieving, if not exceeding sales-market goals by brand focus and training
- Highly focused on the customer experience through customer intimacy, ensuring visual standards and lead change
- Map and execute floor changes monthly with a team of 3-5 associates during overnight sessions
- Facilitate the learning and adaptation of associates to new programs and business imperatives
- Offers thoughtful, comprehensive and constructive feedback to associates to promote productivity and company loyalty
- Creating a strong selling culture as a leader.
Sales Lead Manager
Express
06.2004 - 02.2008
- Open and closed the store, reconciling and making deposits
- Supervised 15-20 associates
- Handled issues or tasks related to sales, customer service, merchandise flow, merchandising and visual standards.
Education
Bachelor in Mass Communications - Mass Communications
ST. JOHN'S UNIVERSITY
01.2009
Skills
- Customer Service
- Talent Management
- Executive Recruiting
- Bilingual- Fluent Spanish
- Productivity Improvement
- Business Development
- Strategic Planning
- Operations Management
- Data Entry
- Inside Sales
Languages
Spanish
Personal Information
Title: Store Manager
Timeline
Sr Consultant, Inside Sales
Angi
03.2022 - 05.2023
Executive Recruiter, Research Assistant
Val Personnel Services
09.2018 - 02.2021
Receptionist/Office Assistant
AAA Appliance LLC
02.2018 - 06.2018
Store Manager
DSW DESIGNER SHOE WAREHOUSE
12.2015 - 12.2017
Store Manager
Express
09.2014 - 12.2015
Talent Co-Manager
Express
09.2011 - 09.2014
Brand Co-Manager
Express
02.2008 - 08.2011
Sales Lead Manager
Express
06.2004 - 02.2008
Bachelor in Mass Communications - Mass Communications
ST. JOHN'S UNIVERSITY
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