Kelly Morell
Nashville,TN
Summary
Results-oriented professional with a keen eye for detail and a strong desire to succeed. Committed to leveraging my skills and experience to drive positive outcomes and foster collective achievements. I thrive in environments with clear objectives and am dedicated to securing sustainable, long-term growth for both my employer and colleagues, while also pursuing my own professional aspirations.
Overview
22
22
years of professional experience
Work History
Inbound Sales Representative
SP Digital Data
09.2025 - Current
- Handled inbound calls regarding sales and addressed client inquiries.
- Implemented best practices to avoid potential customer fatigue.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Independently increased product and services knowledge to improved sales performance.
- Utilized CRM software to track sales activities and customer interactions accurately.
- Processed transactions using point-of-sale systems.
Sales Associate
Nuvia
01.2025 - 07.2025
- Handled inbound calls, SMS and emails in regards to sales and client inquiries.
- Completed outbound sales calls, SMS and emails
- Managed customer accounts
- Maintained knowledge of product and services to educate potential clients effectively.
- Processed transactions using point-of-sale systems.
Customer Service Representative
Lyft
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
SmileDirectClub
12.2017 - 12.2023
- Inbound/Outbound Sales Calls/SMS/Emails
- Collections
- Customer Care
- Managed customer accounts
- Annual HIPPA training
- Continuing company education
Department Leader
Kroger Co.
11.2013 - 12.2017
- Daily order reviews
- Inventory control
- Organized my department
- Manage stock
- Manage employees
- Attend daily production meetings
Contractor
Providence Safe Rooms
01.2011 - 11.2013
- Finish, install and sale above ground storm shelters
- Inventory finishing and installation supplies and equipment
Sales Associate
Comfort Plus
01.2009 - 01.2011
- Company Overview: HVAC Sales
- Managed the installation of residential heating and cooling systems
- Selected and ordered components, equipment and materials
- Worked in the field as needed
- HVAC Sales
Sales/Installation
Air Conditioning Service
01.2004 - 01.2009
- HVAC Installation and indoor air quality sales
- Responsible for monitoring and directing installations
- Prepare estimates and proposal
- Meeting with potential clients
- Customer follow up
Education
General Summary
Additional Information
During my twenty plus years of dedicated service in sales and customer care, I have honed my exceptional interpersonal skills. I have proven I have the ability to connect with a diverse range of individuals enabling me to effectively engage even the most apprehensive personalities. I do excel at fostering a collaborative team environment to achieve shared objectives.
References
Available Upon Request
Timeline
Inbound Sales Representative
SP Digital Data
09.2025 - Current
Sales Associate
Nuvia
01.2025 - 07.2025
Customer Service Representative
Lyft
01.2024 - Current
Sales Associate
SmileDirectClub
12.2017 - 12.2023
Department Leader
Kroger Co.
11.2013 - 12.2017
Contractor
Providence Safe Rooms
01.2011 - 11.2013
Sales Associate
Comfort Plus
01.2009 - 01.2011
Sales/Installation
Air Conditioning Service
01.2004 - 01.2009
General Summary