Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Moreno

Ontario,CA

Summary

Dynamic leader and team motivator with a proven track record at Detourboots, enhancing customer satisfaction and streamlining operations. Excelled in customer service and cash handling, mentoring new cashiers, and ensuring a well-stocked, inviting shopping environment. Demonstrated exceptional team management and a positive attitude, significantly contributing to store efficiency and performance.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Detourboots
01.2020 - 01.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Stocker

Detourboots
01.2020 - 01.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Education

GED -

Vista Del Lago High School
Moreno Valley, CA

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Flexible Schedule
  • Team Management
  • Cash handling expertise

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Cashier Team Lead

Detourboots
01.2020 - 01.2023

Stocker

Detourboots
01.2020 - 01.2023

GED -

Vista Del Lago High School

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Kelly Moreno