Kelly-Morra Atud
San Diego,CA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
Washington college
01.2020 - 05.2023
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Help at least 15 people resolve network issue
Research Intern
Chesapeake Heartland Project
01.2021 - 04.2023
- Helped team meet regulatory requirements by coordinating documentation and filings
- Researched various subjects that were related to project and presented information to appropriate members
- Attended meetings and presentations to learn more details about African American History
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings
- Identified and conserved artifacts of historical significance, including documents, official records and maps
- Worked with professionals from diverse fields to outline significant historical developments relevant to different groups
- Educated groups about key events in history and current preservation strategies with polished presentations
- Located and outlined historical details about economic, social and political events to enhance knowledge of diverse geographic areas and cultural changes
- Presented historical accounts in terms of individuals or social, ethnic or economic groupings
- Used Microsoft Word and other software tools to create documents and other communications.
GIS Intern
GIS
01.2021 - 03.2023
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information
- Designed standardized protocols for data collection, creating cohesive database input guidelines to streamline intelligence retrieval and exploitation
- Exceeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
- Proper used Excel and map to properly organize found data
Alumni Relations Officer
Washington College
01.2021 - 03.2021
- Participated in team-building activities to enhance working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Exceeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked flexible hours; night, weekend, and holiday shifts
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations
- Planned and implemented fundraising events.
Customer Service Manager
Near You
05.2019 - 07.2019
- Welcomed customers, offering assistance to help find necessary store items
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Helped customers find specific products, answered questions and offered product advice
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Learned roles of other departments to provide coverage and keep store operational
- Properly verified customer identification for alcohol or tobacco purchases
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased sales by 10%
Student Research Assistant
NA - WINDHOEK
09.2018 - 02.2019
- Performed research into study topics to increase knowledge and ability to provide valuable contributions
- Designed and executed study approaches
- Wrote research papers, reports, reviews and summaries regarding varying Historical events
- Gathered and organized information for research purposes
- Collaborated with leadership team to identify relevant questions and determine best methods of collection
- Collaborated with staff to develop and implement best practices and accomplished all team goals
- Identified and conserved artifacts of historical significance, including documents, official records and maps
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings
- Located and outlined historical details about economic, social and political events to enhance knowledge of diverse geographic areas and cultural changes
- Worked with professionals from diverse fields to outline significant historical developments relevant to different groups
- Researched and prepared manuscripts in support of public programming and development of exhibits at historic sites, museums and archives
- Used Microsoft Word and other software tools to create documents and other communications
- Prepared a variety of different written communications, reports and 6468759918 documents to ensure smooth operations
- Conducted historical research as basis for identification, conservation and reconstruction of historic places and materials
- Educated groups about key events in history and current preservation strategies with polished presentations
- Presented historical accounts in terms of individuals or social, ethnic or economic groupings
- Improved interviewing skills through consistent hard work and dedication to Namibian genocide research project
Customer Sales Assistant
Air France-KLM
02.2016 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Arts - International Studies
Washington College
Chestertown, MD05.2023
Skills
- Microsoft Office
- ArcGIS
- Python
- GIS
- Microsoft Excel
- Microsoft Word
- HTML5
- Microsoft Access
- Adobe Photoshop
- Keyword research
- MySQL
- Agile
- JavaScript
- C/C
- Organizational Skills
- POS Inventory System Operation
- Project Estimation and Bidding
- Project Planning
- Contract Negotiation Expertise
- Project Scope Analysis
- Grant Writing
- Analytical Skills
- Agile Methodology
- Microsoft Office Suite Expertise
- Risk Assessment
- Organizational Skills
Certification
- PMP - Project Management Professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Korean
Limited Working
Timeline
Research Intern
Chesapeake Heartland Project
01.2021 - 04.2023
GIS Intern
GIS
01.2021 - 03.2023
Alumni Relations Officer
Washington College
01.2021 - 03.2021
IT Specialist
Washington college
01.2020 - 05.2023
Customer Service Manager
Near You
05.2019 - 07.2019
Student Research Assistant
NA - WINDHOEK
09.2018 - 02.2019
Customer Sales Assistant
Air France-KLM
02.2016 - 04.2018
Bachelor of Arts - International Studies
Washington College
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