Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Kelly Morris

Burnsville,MN

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

13
13
years of professional experience

Work History

Customer Patient Access Representative (CPAR)

Allina Health Centennial Lakes Clinic
Edina, MN
03.2022 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Responded to patient inquiries regarding billing or financial matters.
  • Assisted with preparing daily cash reports for accounting department.
  • Received patient inquiries and complaints and directed to appropriate clinical and medical staff members.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.

Wine Team Educator

Total Wine & More
Burnsville, MN
10.2015 - 12.2022
  • Developed skill-specific training programs to promote employee development
  • Designed and directed orientation and training programs to meet client needs

Retail Supervisor

Menards
Burnsville, MN
08.2011 - 06.2015
  • Dealt with customer complaints and rectified product and service issues
  • Contributed to merchandising ideas at team meetings to increase sales
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization

Education

Bachelor of Arts - Linguistics

University of Minnesota - Twin Cities
07.1993

Skills

  • Customer Service
  • Problem Resolution
  • Registration and Admissions
  • Multitasking and Organization
  • Appointment Scheduling
  • HIPAA Compliance
  • Problem-Solving
  • Scheduling Diagnostic Procedures
  • Referral Coordination
  • Patient Registration
  • Information Collection
  • Money Handling
  • Phone and Email Etiquette

Affiliations

  • pickleball as recreation
  • design evaluator
  • home organizer
  • mentor for couples and women raising young children at church
  • Scout Leader (both boy and girl)

Accomplishments

  • Recipient of multiple care awards for providing above and beyond care to patients and help to employees at current job
  • Recognized as Employee of the Month 4 times for outstanding performance and team contributions
  • I completed and passed the California, Total Wine Professional, proficiency exam. This exam is an extensive test of knowledge of geography, products and professionals throughout the states of CA, OR and WA. Less than one percent of Total Wine employees had passed this test during my employment.
  • Presidential Service Award for Volunteer work

References

References available upon request.

Timeline

Customer Patient Access Representative (CPAR)

Allina Health Centennial Lakes Clinic
03.2022 - Current

Wine Team Educator

Total Wine & More
10.2015 - 12.2022

Retail Supervisor

Menards
08.2011 - 06.2015

Bachelor of Arts - Linguistics

University of Minnesota - Twin Cities
Kelly Morris