Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
13
13
years of professional experience
Work History
Customer Patient Access Representative (CPAR)
Allina Health Centennial Lakes Clinic
Edina, MN
03.2022 - Current
Applied HIPAA privacy and security regulations while handling patient information.
Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Responded to patient inquiries regarding billing or financial matters.
Assisted with preparing daily cash reports for accounting department.
Received patient inquiries and complaints and directed to appropriate clinical and medical staff members.
Answered phones promptly in a professional manner.
Scanned documents into electronic medical records system.
Greeted patients and visitors in a courteous and professional manner.
Wine Team Educator
Total Wine & More
Burnsville, MN
10.2015 - 12.2022
Developed skill-specific training programs to promote employee development
Designed and directed orientation and training programs to meet client needs
Retail Supervisor
Menards
Burnsville, MN
08.2011 - 06.2015
Dealt with customer complaints and rectified product and service issues
Contributed to merchandising ideas at team meetings to increase sales
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
Education
Bachelor of Arts - Linguistics
University of Minnesota - Twin Cities
07.1993
Skills
Customer Service
Problem Resolution
Registration and Admissions
Multitasking and Organization
Appointment Scheduling
HIPAA Compliance
Problem-Solving
Scheduling Diagnostic Procedures
Referral Coordination
Patient Registration
Information Collection
Money Handling
Phone and Email Etiquette
Affiliations
pickleball as recreation
design evaluator
home organizer
mentor for couples and women raising young children at church
Scout Leader (both boy and girl)
Accomplishments
Recipient of multiple care awards for providing above and beyond care to patients and help to employees at current job
Recognized as Employee of the Month 4 times for outstanding performance and team contributions
I completed and passed the California, Total Wine Professional, proficiency exam. This exam is an extensive test of knowledge of geography, products and professionals throughout the states of CA, OR and WA. Less than one percent of Total Wine employees had passed this test during my employment.