Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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KELLY MORRISON

KELLY MORRISON

Alvarado

Summary

Dynamic Store Manager with extensive experience at Leslie's Pool Supply, excelling in operational efficiency and team leadership. Proven track record in enhancing customer satisfaction through effective upselling techniques and staff development. Skilled in inventory management and conflict resolution, driving repeat business and achieving sales goals. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Store Manager

LESLIES POOL SUPPLY
Alta Loma CA
03.2016 - Current
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Educating customers about store promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Assessed operational efficiency of the store's departments.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Assistant Manager

Leslie's Pool Supplies
San Bernardino
12.2016 - 03.2017
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Assistant Manager

AARONS POOL SERVIC AND REPAIR
Stockton
03.2014 - 10.2016
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Cashier

WALMART
Corona
09.2006 - 02.2009
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with special services, account updates and promotional options.

Education

ASSOCIATE OF ARTS - Human Resources Management

RCC
Norco, CA

Skills

  • Managerial experience
  • Educating consumers
  • Staff supervision
  • Sales techniques
  • Goals and performance
  • POS systems operations
  • Product and service sales
  • Sales and marketing
  • Customer relations
  • Customer experience
  • Customer service
  • Inventory management
  • Sales forecasting
  • Team leadership
  • Upselling techniques
  • Operational efficiency
  • Employee training
  • Conflict resolution
  • Cash handling
  • Schedule planning
  • Staff development
  • Safety compliance
  • Performance evaluation
  • Performance metrics evaluation
  • Reliable
  • Opening and closing procedures
  • Staff performance improvement
  • Employee scheduling
  • Talent recruitment
  • Process improvements
  • Budgeting and cost control
  • Sales promotions
  • Team motivation
  • Employee terminations
  • Sales expertise
  • Store operations
  • Verbal and written communication
  • Training and mentoring
  • Cash management
  • Program implementation
  • Store opening and closing
  • Retail inventory management
  • Bank and safe deposits
  • Bank deposit procedures

Affiliations

I have 4 kids enjoy spending time with my family. And Making crafts and other things in my spare time. On Sundays we like to attend church.

Timeline

Assistant Manager

Leslie's Pool Supplies
12.2016 - 03.2017

Store Manager

LESLIES POOL SUPPLY
03.2016 - Current

Assistant Manager

AARONS POOL SERVIC AND REPAIR
03.2014 - 10.2016

Cashier

WALMART
09.2006 - 02.2009

ASSOCIATE OF ARTS - Human Resources Management

RCC

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