Kelly Mounts
Thomasville,NC
Summary
Dynamic individual with a proven track record of excelling in workflow analysis and fostering professional relationships. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Skilled in compliance and training, consistently delivering high-quality results and improved compliance processes.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Novant Health, Inc (Thomasville Medical Associate)
02.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Immunization Compliance Coordinator
Novant Health, Inc (High Point University)
03.2018 - 02.2020
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Maintained open communication channels with regulatory agencies, fostering strong professional relationships.
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
Certified Medical Administrative Assistant
Wake Forest Baptist Health
11.2017 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
Clinical Applications Analyst
Cornerstone Health Care
04.2012 - 07.2016
- Ensured data security through rigorous testing protocols and adherence to regulatory guidelines.
- Collaborated with cross-functional teams to ensure seamless integration of clinical applications.
- Reduced errors in data entry by creating user-friendly interfaces and streamlined processes.
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Evaluated emerging technologies and assessed their potential impact on current clinical applications infrastructure.
- Delivered high-quality results under tight deadlines, consistently meeting project milestones.
- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
- Translated customer requests into software application solution specifications, appropriate to assigned tasks.
- Coordinated multi-disciplinary teams to achieve shared goals in the development or enhancement of clinical applications.
- Enhanced patient care by implementing new clinical application features and functionalities.
- Conducted regular audits of system performance, identifying trends that may indicate a need for intervention or adjustments.
- Implemented system upgrades, ensuring minimal disruption to daily operations and maintaining compliance with industry standards.
- Optimized clinical workflows for improved efficiency and patient outcomes.
- Taught customers to optimize use of assigned applications and specific project-driven tasks.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Certified Medical Assistant
Cornerstone Health Care
11.2006 - 04.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Education
Associate of Science - Certified Medical Assistant And Office Technology
Brookstone College of Business - Charlotte
GreensboroBachelor of Science - Business Administration And Management
ECPI University
Virginia Beach, VA04.2023
Skills
- Clinical Workflow Analysis
- Healthcare IT systems
- HIPAA Compliance
- Software Implementation
- Compliance Monitoring
- Regulatory knowledge
- Analytical mindset
- Training and education
Timeline
Certified Medical Assistant
Novant Health, Inc (Thomasville Medical Associate)
02.2020 - Current
Immunization Compliance Coordinator
Novant Health, Inc (High Point University)
03.2018 - 02.2020
Certified Medical Administrative Assistant
Wake Forest Baptist Health
11.2017 - 03.2018
Clinical Applications Analyst
Cornerstone Health Care
04.2012 - 07.2016
Certified Medical Assistant
Cornerstone Health Care
11.2006 - 04.2012
Associate of Science - Certified Medical Assistant And Office Technology
Brookstone College of Business - Charlotte
Bachelor of Science - Business Administration And Management
ECPI University
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