Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Mowery

Bristol,RI

Summary

Resourceful Deli Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, food safety compliance, and customer service excellence. Excel at team leadership, problem-solving, and time management to enhance operational efficiency and employee morale.

Overview

8
8
years of professional experience

Work History

Deli Manager

Tom's Market
Warren, Rhode Island
07.2023 - Current
  • Trained new employees on proper food handling techniques and safety regulations.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Collaborated with other departments within the store to ensure smooth operations.
  • Implemented cost-saving measures such as portion control, waste management.
  • Resolved customer complaints in a professional manner.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Bartender

Galactic Theatre
Warren, Rhode Island
06.2019 - 07.2022
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Effectively multitasked within fast-paced environment.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Barista

Beehive Pantry
Bristol, RI
01.2017 - 03.2020
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.

Education

Associate of Arts - English

Community College of Rhode Island
Rhode Island
06-2018

Skills

  • Customer service
  • Food safety
  • Employee training
  • Waste reduction
  • Team collaboration
  • Time management
  • Sales techniques
  • Quality control

Timeline

Deli Manager

Tom's Market
07.2023 - Current

Bartender

Galactic Theatre
06.2019 - 07.2022

Barista

Beehive Pantry
01.2017 - 03.2020

Associate of Arts - English

Community College of Rhode Island

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Kelly Mowery