Kelly Mrak
Portage,Indiana
Summary
Proven track record in enhancing patient and customer experiences, notably at ComForCare Health Care, by excelling in personal hygiene assistance and exceptional customer service. Skilled in vital signs monitoring and guest engagement, consistently improving satisfaction and quality of life. Working in the food service industry taught us how to best manage our time and work with other in order to meet the customers needs. This demonstrates a strong work ethic and teamwork, leading to efficient service delivery and positive outcomes.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Home Health Aide
ComForCare Health Care
2016.09 - 2018.01
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Server
Wolfies Bar And Grill
2016.05 - 2018.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Applebee's Grill + Bar
2015.01 - 2016.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Crew Member
McDonald's
2013.07 - 2014.08
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
New Castle High School
New Castle, IN05.2012
Some College (No Degree) - Elementary Education
Ball State University
Muncie, IN 2012.08 - 2013.05
Skills
Patient Care
Meal Preparation
Personal Hygiene Assistance
Feeding Assistance
Vital signs monitoring
Bathing Assistance
Dressing assistance
Light Housekeeping
Mobility support
Exceptional customer service
Cash Handling
Guest Engagement
Strong Work Ethic
Timeline
Home Health Aide
ComForCare Health Care
2016.09 - 2018.01
Server
Wolfies Bar And Grill
2016.05 - 2018.01
Server
Applebee's Grill + Bar
2015.01 - 2016.05
Crew Member
McDonald's
2013.07 - 2014.08
Some College (No Degree) - Elementary Education
Ball State University
2012.08 - 2013.05
High School Diploma -
New Castle High School
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