KELLY MUELLER
Cincinnati,OH
Summary
Dedicated and enthusiastic job seeker with a proven track record of strong organizational skills. Committed to hard work and passionate about making a positive impact. Ready to bring determination and eagerness to learn to the table.
Overview
5
5
years of professional experience
Work History
Contract Administrator
Divisions Maintenance Group
Cincinnati, OH
06.2025 - Current
- Entered and maintained accurate data in company databases and spreadsheets.
- Verified contract details and ensured compliance with company policies.
- Maintained organized digital and physical records of contracts and reports.
- Monitored contract deadlines, renewals, and updates.
- Generated reports using Microsoft Excel, Power BI, and SalesForce
- Collaborated with National Account team members to support contract and data management tasks.
Operations Coordinator
Divisions Maintenance Group
Cincinnati, OH
09.2023 - 05.2025
- Processed and expedited work orders from customers, including submission into client systems and back-office platforms, managing each order from initiation to completion
- Scheduled providers and assigned work orders based on customer needs and submitted requests
- Provided expertise in operation process, including RFP support and proposal/quote development
- Measured performance and satisfaction through customer scorecards and provider surveys
- Maintained on-call availability to manage cases and respond to call, including holidays and weekends, with weekly on-call shifts
Sales Associate
Orangetheory Fitness
Shorewood, WI
05.2021 - 08.2023
- Managed opening and closed procedures for the studio, including key holder duties and maintaining cleanliness and organization
- Conducted outreach to both potential leads and current members each shift
- Sold memberships and provided ongoing follow-up support to ensure member satisfaction and retention
Digital Philanthropy Center Student Associate
University of Cincinnati Foundation
Cincinnati, OH
03.2021 - 12.2021
- Contacted university alumni and friends to provide updates on outreach initiatives, project developments, and fundraising efforts
- Raised over $12.1K through targeted outreach
Education
BBA - Marketing
University of Cincinnati
Cincinnati, OH04-2023
Skills
- Customer relationship management
- Data entry
- Microsoft office suite
- Cold calling
- Mentorship
- Oral communication
Timeline
Contract Administrator
Divisions Maintenance Group
06.2025 - Current
Operations Coordinator
Divisions Maintenance Group
09.2023 - 05.2025
Sales Associate
Orangetheory Fitness
05.2021 - 08.2023
Digital Philanthropy Center Student Associate
University of Cincinnati Foundation
03.2021 - 12.2021
BBA - Marketing
University of Cincinnati
Leadership
- Chapter Advisor, Zeta Tau Alpha- Iota Pi, Dayton, OH, 2023- Current:
Offer resources, feedback, and guidance to college sorority women as an alumni volunteer, supporting their personal and professional development. Volunteer as an alumni member to enhance the sorority's operations and support current members, leveraging experience to contribute to organizational goals