Kelly Muldoon
Epping,NH
Summary
Dynamic professional with extensive experience in customer service and operations management at Exeter Hospital and Kingston Fire Department. Expertise in process improvements that enhance operational efficiency and team performance. Proficient in documentation, reporting, and ensuring compliance with patient confidentiality standards.
Overview
26
26
years of professional experience
Work History
AEMT/ Administrative Assistant To The Chief
Kingston Fire Department
06.2001 - Current
- Enhanced emergency response effectiveness by providing advanced pre-hospital care.
- Coordinated patient transport and care with fire department personnel during incidents.
- Trained new EMTs on emergency protocols and response techniques, improving team performance.
- Assessed patients thoroughly, determining and implementing appropriate treatment plans.
- Boosted operational readiness by implementing stringent safety procedures during emergencies.
- Mentored junior staff, enhancing skills in emergency medical techniques and best practices.
Medical Records Administrator
Exeter Hospital
01.2000 - 10.2017
- Ensured accuracy and compliance of electronic health records with regulatory standards.
- Streamlined medical record retrieval, enhancing efficiency across multiple departments.
- Supervised team to uphold patient confidentiality during sensitive information processing.
- Developed staff training programs for new electronic record systems, boosting user proficiency.
- Implemented quality control measures for the integrity of medical documentation.
- Coordinated audits of medical records, identifying discrepancies and enforcing corrective actions.
Education
Paralegal Studies
Hesser College
Salem, NH Business Management/ Marketing
Northern Essex Community College
Haverhill, MASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
Timeline
AEMT/ Administrative Assistant To The Chief
Kingston Fire Department
06.2001 - Current
Medical Records Administrator
Exeter Hospital
01.2000 - 10.2017
Paralegal Studies
Hesser College
Business Management/ Marketing
Northern Essex Community College