Summary
Overview
Work History
Education
Skills
Yoga, Reading, Golf, Cooking, Travel
Timeline
Generic

Kelly Mulholland Shaw

Jersey City,NJ

Summary

Versatile Senior Manager specializing in Workers' Compensation and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

10
10
years of professional experience

Work History

Senior Manager, Risk Underwriting

Justworks
12.2022 - Current
  • Provided strong leadership to 12 direct reports enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with over a 100 clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive weekly training and fostering collaborative work environment.
  • Mentored 40 junior staff members for skill development and career progression within organization.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted quarterly performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Renegotiated annual renewal contracts to optimize costs.

Manager, WC Underwriting

Justworks
06.2020 - 12.2022
  • Managed and motivated 12 direct reports to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving class code or billing disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed and implemented business strategies to achieve vertical expansion business goals and pricing to stay competitive.

WC Underwriter

Justworks
02.2017 - 06.2020
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions daily and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approximately 200 approval and denial recommendations by determining accurate risk levels monthly
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
  • Maintained strong relationships with third-party vendors involved in application process, ensuring smooth transactions for all parties involved.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
  • Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
  • Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
  • Supported review and acceptance or denial of new or renewal business.

Operations Analyst

Crum & Forster
11.2015 - 02.2017
  • Receive, evaluate for completeness and triage new business applications. Follow up for missing information and decline those that do not meet initial new business underwriting guidelines.
  • Interact with producers for missing application information.
  • Order reports, such as Workers Compensation experience mods and loss history reports, as part of initial risk analysis process.
  • Analyze Workers Compensation, Automobile and General Liability loss information and/or large risk models.
  • Communicate and collaborate, with underwriters, throughout initial new business evaluation process.
  • Successfully complete various self-study courses and underwriting analysis training. Completed AINS21
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.

Licensed Insurance Producer

ADP
04.2014 - 11.2015
  • Provided business coverage option information to assist clients in protecting assets.
  • Exceeded corporate quotas for monthly policy sales for a year
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Coordinated cross-selling initiatives between departments to maximize revenue from existing clients while maintaining high levels of satisfaction.
  • Collaborated with underwriters to negotiate favorable policy terms and conditions for clients.
  • Delivered exceptional service during high-pressure situations, such as addressing urgent client concerns or managing large-scale emergencies, maintaining a calm and professional demeanor throughout.
  • Enhanced team performance by sharing industry knowledge and best practices with colleagues during training sessions and meetings.

Education

Bachelor of Arts - Behavioral Science & Business

Drew University
Madison, NJ
06.2010

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Talent Development
  • Organizational Development
  • Teamwork and Collaboration
  • Negotiation and Conflict Resolution

Yoga, Reading, Golf, Cooking, Travel

Passionate about holistic well-being and continuous learning, I embrace Yoga for inner harmony, dive into books for mental enrichment, and although new to it, seek tranquility on the golf course. My culinary adventures in cooking reflect creativity and a love for flavors. An avid traveler, I cherish exploring diverse cultures and landscapes, Italy is my favorite, and finding inspiration in every journey.

Timeline

Senior Manager, Risk Underwriting

Justworks
12.2022 - Current

Manager, WC Underwriting

Justworks
06.2020 - 12.2022

WC Underwriter

Justworks
02.2017 - 06.2020

Operations Analyst

Crum & Forster
11.2015 - 02.2017

Licensed Insurance Producer

ADP
04.2014 - 11.2015

Bachelor of Arts - Behavioral Science & Business

Drew University

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Kelly Mulholland Shaw