Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
References
Timeline
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Kelly Mullinax

Kelly Mullinax

Blacksburg,SC

Summary

Dynamic professional with extensive experience in cybersecurity analysis and risk assessment at Marksman. Proven track record of enhancing operational procedures and ensuring compliance while delivering exceptional customer service. Recognized for effective communication and leadership skills, driving successful incident responses and strategic improvements in security protocols. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area Security Office Center Officer

Marksman
Forest City, NC
08.2023 - 02.2025
  • Analyzed complex cybersecurity systems to identify vulnerabilities.
  • Mounted strategic responses to physical security incidents.
  • Conducted regular risk assessments to mitigate threats.
  • Evaluated severity and urgency of physical security alerts.
  • Performed daily audits and compiled end-of-shift reports.
  • Maintained continuous surveillance over property and assets.
  • Oversaw the development and implementation of operational procedures.
  • Ensured the security and confidentiality of sensitive information.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.

Relationship Banker

First National Bank of Pennsylvania
01.2023 - 05.2023
  • Streamlined customer assistance for balance inquiries and temporary statements.
  • Processed requests for check copies, stop payments, and holds efficiently.
  • Facilitated online banking services, including ACH and automatic funds transfers.
  • Managed direct deposit setups to ensure timely access to funds.
  • Executed wire transfers in compliance with banking best practices.
  • Educated customers on financial transaction management using available technology.
  • Analyzed client financial data to recommend tailored banking solutions.
  • Developed and maintained a portfolio of high-value clients to enhance retention.

Logistics Coordinator II

Ryder
08.2022 - 12.2022
  • Oversaw all supply chain operations to enhance efficiency and effectiveness.
  • Managed inventory, storage, and transportation to ensure optimal logistics performance.
  • Analyzed logistic procedures, implementing improvements to streamline operations.
  • Ensured safe, timely pick-up and delivery of shipments for BMW sites.
  • Prepared accurate shipping documentation, including bills of lading and invoices.
  • Liaised with suppliers and customers to promptly resolve shipping issues.
  • Utilized logistics software to optimize processes and boost operational efficiency.
  • Facilitated cross-functional team meetings to align logistics with business objectives.

Emergency Dispatcher

Cherokee County Communications
Gaffney, SC
10.2020 - 10.2021
  • Monitored multiple radio frequencies to ensure timely dispatch of police, fire, and EMS personnel.
  • Prioritized public emergency and non-emergent calls for effective resource allocation.
  • Documented vital call details in tracking system, ensuring accurate records of incidents.
  • Collaborated with responding agencies during multi-agency incidents to coordinate resources.
  • Provided pre-arrival medical instructions to callers awaiting assistance from responders.
  • Executed administrative duties including data entry and report filing to maintain operational efficiency.
  • Utilized mapping systems to verify locations and notify nearest responders promptly.
  • Maintained confidentiality of sensitive information related to victims or suspects involved in criminal activity.

Administrative Assistant/Shipping Clerk

Herbie’s Famous Fireworks
Blacksburg, SC
02.2019 - 09.2020
  • Organized and scheduled shipments to ensure timely delivery.
  • Maintained accurate filing systems for physical and electronic documents.
  • Answered phone calls, providing information and directing inquiries effectively.
  • Greeted visitors and managed front reception desk with professionalism.
  • Facilitated interdepartmental communication to enhance operational efficiency.
  • Compiled data from various sources into organized reports for management review.
  • Handled incoming and outgoing correspondence, ensuring prompt distribution.
  • Reduced financial discrepancies by analyzing customer orders and invoices accurately.

Head Teller

First National Bank of Pennsylvania
Blacksburg, SC
12.2017 - 02.2019
  • Assisted customers with inquiries regarding balances, statements, and transactions.
  • Performed administrative tasks by handling calls, emails, and inquiries related to banking products.
  • Resolved customer complaints and inquiries while maintaining exceptional service standards.
  • Identified opportunities for process improvements to enhance transaction efficiency and accuracy.
  • Achieved or surpassed sales goals by promoting bank products during customer interactions.
  • Managed teller line operations, ensuring adherence to bank policies and procedures.
  • Conducted audits of teller drawers and branch operations to maintain compliance and accuracy.
  • Maintained security protocols to protect customer privacy and ensure facility safety.

Education

CNA - Certified Nursing Assistant

MedTech of Spartanburg
Spartanburg, SC
01.2015

Diploma - Office Technology

David Crockett High School
Jonesborough, TN
01.2000

Skills

  • Leadership and management skills
  • Cybersecurity analysis
  • Risk assessment and incident response
  • Operational procedures and compliance auditing
  • Data analysis and reporting
  • Customer service excellence
  • Logistics management and coordination
  • Process improvement strategies
  • Effective communication skills
  • Team collaboration and building
  • Problem solving and critical thinking
  • Time management and multitasking
  • Attention to detail and reliability
  • Emergency response protocols
  • Crisis intervention techniques
  • Regulatory compliance enforcement

Certification

  • OSHA Firefighter
  • Firefighter I
  • Firefighter II
  • Haz-mat Awareness
  • Haz-mat Ops.
  • Company Ops.
  • Utility Emergencies
  • Positive Pressure Ventilation
  • EVDT
  • Basic Auto Extrication
  • CPR
  • BLS
  • AED
  • NCIC
  • Basic Telecommunications

Hobbies and Interests

  • Family Time
  • Firefighting
  • Scuba Diving
  • Motorcycling

Accomplishments

Rookie of the Year

References

References available upon request.

Timeline

Area Security Office Center Officer

Marksman
08.2023 - 02.2025

Relationship Banker

First National Bank of Pennsylvania
01.2023 - 05.2023

Logistics Coordinator II

Ryder
08.2022 - 12.2022

Emergency Dispatcher

Cherokee County Communications
10.2020 - 10.2021

Administrative Assistant/Shipping Clerk

Herbie’s Famous Fireworks
02.2019 - 09.2020

Head Teller

First National Bank of Pennsylvania
12.2017 - 02.2019

CNA - Certified Nursing Assistant

MedTech of Spartanburg

Diploma - Office Technology

David Crockett High School

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