Kelly M. Underwood
Greenville
Summary
Results-driven professional with 22 years of experience in brand management and customer retention strategies. Proven ability to drive sustainable growth through data-driven decisions and effective field execution. Recognized for strong communication and teamwork skills, consistently achieving company objectives and delivering exceptional service. Committed to continuous learning and professional development to enhance industry expertise.
Overview
23
23
years of professional experience
Work History
Centralized Sales Merch Routing
Pepsico
01.2024 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
L6 Routing Specialist
Pepsico
01.2022 - 01.2024
- Flawless execution of delivery and routing solutions.
- Ability to meet routing and productivity targets.
- Collaborated with logistics teams to troubleshoot and resolve routing issues promptly.
- Developed training materials for new staff on routing software and procedures.
- Assisted in evaluating vendor performance for routing services and solutions.
- Assessed customer service and delivery needs to develop efficient routing plans.
- Provided training support for new drivers in the use of navigation systems and routing software applications.
- Coordinated routing schedules to optimize delivery efficiency across multiple regions.
Route Sales
Frito-Lay
01.2003 - 01.2022
- Develop and maintain a communication network.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated with team members to develop effective sales strategies and tactics.
- Managed inventory levels to ensure product availability for customers at all times.
- Provided expert knowledge on products to assist customers in making informed decisions.
- Developed key customer relationships to increase sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
Some College (No Degree) - Business
University Of Phoenix
Skills
- Customer relationship management
- Cross-functional collaboration
- Sales strategy development
- Problem solving
- Effective communication
- Team building
- Routing solutions
- Data analysis
- Delivery optimization
- Inventory management
- Multitasking Abilities
- Leadership
- Collaboration
- Troubleshooting
Accomplishments
Herman Lay Award 2013 and 2014
Timeline
Centralized Sales Merch Routing
Pepsico
01.2024 - Current
L6 Routing Specialist
Pepsico
01.2022 - 01.2024
Route Sales
Frito-Lay
01.2003 - 01.2022
Some College (No Degree) - Business
University Of Phoenix