Kelly Munoz
Edinburg
Summary
Bilingual professional with strong customer service skills and a commitment to conflict resolution. Proven ability to manage customer interactions effectively and provide emotional support.
Overview
8
8
years of professional experience
Work History
LONE STAR AMBULANCE
Dispatcher
McAllen
06.2025 - Current
- Monitored transportation schedules and adjusted routes as needed for efficiency.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Received or prepared work orders.
- Prepared daily work and run schedules.
- Managed incoming calls, ensuring efficient and accurate information gathering.
- Directed callers to appropriate departments based on their needs and concerns.
DHR
CNA/ UNIT CLERK
Edinburg
03.2024 - 05.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
- Prepared beds and equipment for use by healthcare professionals.
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Supported nursing staff during procedures, enhancing overall care delivery efficiency.
Dollar General
Cashier Customer Service
Edinburg
05.2021 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Processed customer transactions accurately and efficiently at the cash register.
- Maintained cleanliness and organization of the checkout area consistently.
- Assisted customers with inquiries and provided product information.
COSTUMER SERVICE
BIRTH CERTIFICATES SECRETARY
LINARES
02.2018 - 08.2022
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Built and maintained strong relationships with customers for repeat business.
- Assisted clients with daily activities, supportive environment.
- Supervised children during playtime and educational activities.
- Maintained a safe and clean environment in the home.
Education
High School Diploma -
COLEGIO NACIONAL DE EDUCACION PROFESIONAL TECNICA
LINARES NUEVO LEON03-2021
Skills
- CPR certification
- Customer service
- Call handling
- Bilingual communication
- Emotional support
- Conflict resolution
- Attention to detail
- Active listening
- Customer satisfaction
Languages
Spanish
Professional
English
Professional
Timeline
LONE STAR AMBULANCE
Dispatcher
06.2025 - Current
DHR
CNA/ UNIT CLERK
03.2024 - 05.2025
Dollar General
Cashier Customer Service
05.2021 - 08.2023
COSTUMER SERVICE
BIRTH CERTIFICATES SECRETARY
02.2018 - 08.2022
High School Diploma -
COLEGIO NACIONAL DE EDUCACION PROFESIONAL TECNICA