Kelly Munson
Middletown,NJ
Summary
Dynamic and resilient professional with extensive experience as a 911 Dispatcher at Monmouth County Sheriff's Office. Proven ability in effective call prioritization and emergency management, enhancing response times and ensuring public safety. Recognized for exceptional teamwork and technical aptitude, consistently delivering high-quality support in high-pressure situations.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
36
36
years of professional experience
Work History
911 Public Safety Telecommunicator /911 Dispatcher
Monmouth County Sheriff's Office
03.2005 - Current
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Proved successful working within tight deadlines and a fast-paced environment.
Veterinary Technician Assistant
VCA Hospitals
06.2000 - 09.2003
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
Hospital Administrator
VCA Hospitals
03.1996 - 06.1999
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
- Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
- Planned annual budgets and established rates for available health services.
- Oversaw recruitment, hiring and evaluation of administrative staff, technicians and veterinarians.
- maintained my tech skills
Kennel Tech /Veterinary Technician
VCA Hospitals
01.1990 - 03.1993
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Fostered positive and calming atmosphere for anxious pets with introduction of soothing music and pheromone diffusers in kennels.
Education
No Degree - Criminal Justice
Brookdale Community College
Lincroft, NJBasic Course
Monmouth Regional High School
Tinton Falls, NJ06-1989
Skills
- Effective call prioritization
- Demonstrated professionalism
- Safety protocol knowledge
- Resilience under pressure
- Incident reporting
- Emergency management
- Information gathering
- Memory retention
- Technical aptitude
- Geographical expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
911 Public Safety Telecommunicator /911 Dispatcher
Monmouth County Sheriff's Office
03.2005 - Current
Veterinary Technician Assistant
VCA Hospitals
06.2000 - 09.2003
Hospital Administrator
VCA Hospitals
03.1996 - 06.1999
Kennel Tech /Veterinary Technician
VCA Hospitals
01.1990 - 03.1993
No Degree - Criminal Justice
Brookdale Community College
Basic Course
Monmouth Regional High School
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