Kelly Murphy
Customer Service
Thomasville,GA
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
35
35
years of professional experience
Work History
Office Manager
Chiropractic Solutions
01.2009 - 01.2024
- Performs pre-examination and x-rays on patients prior to doctor visit and prep films for Chiropractor to read
- Obtain and record patient vitals prior to exam
- Scheduling appointments, handling phone systems, and collecting patient payments
- Insurance claims and status verification, medical billing, and various other billing duties
- Putting patient on/off therapies as directed by Chiropractor
- Keeping patient demographics, insurance, billing, and medical history updated in electronic medical record
- Act as office manager, handling onboarding, training, and office scheduling, as well as overseeing staff performance
- Maintaining Payroll admin using QuickBooks.
Subway Franchise Owner
Subway
01.1995 - 01.2009
- Owned, operated, and oversaw day-to-day business operations of three different Subway locations
- Ensured the quality and consistency of products and services provided at all three locations
- Maintained budgeting and inventory levels of each location
- Implemented operational standards as set by the Subway franchisor.
General Manager
Subway Franchise
01.1993 - 01.1995
- Regional manager of five store locations
- Recruited, trained, rewarded, and terminated store managers at five locations
- Maintained professional and standard performing team of staff at all locations
- Managed multiple store staff, work schedules, and controlled daily labor costs
- Managed multiple store inventory, food prep, and reduced waste to control food costs
- Conducted regular inspections at each location to ensure food safety, product prep, and cleanliness standards were following Subway policies and regulations.
Store Manager
Subway
01.1991 - 01.1993
- Coordinated and supervised staff so that operations were maintained as outlined by Subway policy
- Managed staff of 4-12 employees
- Assigned, oversaw, and evaluated staff performance
- Recommended promotions, transfers, and sometimes termination of staff members based on job performance
- Various other store management tasks deemed necessary by Subway policy and regional management.
Shift Manager
Subway
01.1990 - 01.1991
- Supervised each shift’s operations to ensure food safety, proper food prep, cleanliness, and inventory control standards were maintained
- Ensured the overall satisfaction of customers and shift staff.
Sandwich Artist
Subway
01.1989 - 01.1990
- Greeted and served guests
- Prepped and served food products
- Maintained food safety and sanitation standards
- Collected customer payments
- Maintained food and products stock during each shift.
Education
High School Graduate -
Thomas County Central High School
01.1991
Skills
- Operations Management
- Office Management
- Customer Relations
- Customer Service
- Supply Management
- Scheduling and Calendar Management
- Staff Hiring
- Staff Management
- Staff Training
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Organizational Skills
- Employee Supervision
- Team Supervision
- Workforce Management
- Workflow Planning
- Inventory Management
- Accounts Payable
- Accounts Receivable
- Account Reconciliation
- Mail Handling
- Billing
- Credit and Collections
- Expense Reporting
- Documentation and Control
- Regulatory Compliance
- Bookkeeping
- Payroll and Budgeting
- QuickBooks
- Data Entry
- Clerical
- Administrative Support
- Adaptable
- Team Leadership and Team Building
- Active Listening
- Conflict Resolution
- Detail Oriented
- Onboarding and Training
- Third Party Collaboration
- Compliance Monitoring
- Policy Development
- Strategic Planning
- Personal Injury
- Veteran Patient
- HIPPA
- Information Protection
- Insurance Knowledge
- Filing Claims
- Medical Billing/Coding
- Electronic Medical Records
- CRM
- Vital Signs
- Patient Care
- Chiropractic Assistant
- Medical Terminology
- Doctor-Patient Privilege
- Patient Confidentiality
- Food Industry
- Franchise Operations
- Inventory Control
Timeline
Office Manager
Chiropractic Solutions
01.2009 - 01.2024
Subway Franchise Owner
Subway
01.1995 - 01.2009
General Manager
Subway Franchise
01.1993 - 01.1995
Store Manager
Subway
01.1991 - 01.1993
Shift Manager
Subway
01.1990 - 01.1991
Sandwich Artist
Subway
01.1989 - 01.1990
High School Graduate -
Thomas County Central High School
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