Kelly M. Zengel
132 Hammar Road,NJ
Summary
Dynamic healthcare operations leader with over 15 years of experience directing clinical and administrative functions in urgent care and family medicine environments. Proven expertise in staff management, quality improvement, budgeting, and credentialing. Skilled at implementing systems and processes to enhance patient satisfaction, streamline operations, and ensure regulatory compliance. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations, and relationship-building. Proficient in independent decision-making and sound judgment to impact company success. Dedicated to applying training, monitoring, morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Director
Hunterdon Urgent Care, PC
07.2016 - 03.2025
- Directed daily operations of two urgent care locations with 24 staff and 16 physicians.
- Managed budgets, scheduling, staffing, payroll, and quality metrics to meet operational goals.
- Led quality improvement initiatives that enhanced patient care delivery and satisfaction.
- Oversaw accounts payable/receivable and maintained regulatory compliance across sites.
- Built and maintained high-performing teams delivering exceptional patient-focused care.
Program Coordinator / GME Administrator
Hunterdon Medical Center
02.2009 - 07.2016
- Company Overview: Family Medicine Residency
- Managed all administrative aspects of a Family Medicine Residency Program with 18 residents.
- Oversaw curriculum development and compliance with ACGME accreditation standards.
- Implemented New Innovations Residency Management Suite to streamline scheduling and evaluations.
- Coordinated recruitment, onboarding, and orientation for residents and visiting medical students.
- Acted as primary liaison with hospital administration, academic institutions, and external partners.
- Family Medicine Residency
Office Manager
Hunterdon Medical Center
06.2008 - 02.2009
- Company Overview: Branchburg Family Health Center
- Managed daily operations, budgets, staffing, and office workflows for a busy health center.
- Played a key role in successful EMR implementation and staff training.
- Supervised accounts payable/receivable, credentialing, and payroll functions.
- Improved office flow and patient experience through strategic process redesign.
- Branchburg Family Health Center
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Science - Anatomy & Physiology, Microbiology, Psychology, Sociology, Math, English
Raritan Valley Community College
Branchburg, NJ05.2008
Warren County Community College
High School Diploma -
Delaware Valley Regional High Shool
FrenchtownSkills
- Microsoft Office
- Google Suite
- NextGen
- IBEX
- Affinity
- New Innovations Residency Suite
- Operational efficiency
- Quality assurance
- Strategic planning and execution
- Leadership training
Community Service
- EMT, Kingwood Township First Aid & Rescue Squad
- Volunteer, Meals on Wheels
Timeline
Director
Hunterdon Urgent Care, PC
07.2016 - 03.2025
Program Coordinator / GME Administrator
Hunterdon Medical Center
02.2009 - 07.2016
Office Manager
Hunterdon Medical Center
06.2008 - 02.2009
Associate of Science - Anatomy & Physiology, Microbiology, Psychology, Sociology, Math, English
Raritan Valley Community College
Warren County Community College
High School Diploma -
Delaware Valley Regional High Shool
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