Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Nace

Portsmouth,Rhode Island

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Consistently recognized for sales performance and excellence in customer service. Focused on keeping merchandise presentable to maximize business revenue. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Goal-oriented individual versed in greeting high-volume of customers. Skilled at completing cash register transactions and maintaining accurate records of all transactions. Devoted sales representative with more than 7 years working at TJX company.


Well-organized Kitchen Supervisor equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering phone lines daily. Excels in calendar management, scheduling, data entry and database administration. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with open and clear communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Kitchen Supervisor

Neon Marketplace
05.2022 - Current
  • •Prepared entrees, salads, breakfast, and pastries for over 150 daily customers.
    •Managed time to juggle multiple tasks simultaneously with ease.
    •Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
    •Maintained composure and work quality while under stress.
    •Trained new hires in food handling and safety protocols to boost knowledge and performance.
    •Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
    •Created and deployed successful strategies to boost performance, streamline food prep processes and improve time management.
    •Developed and implemented kitchen policies and procedures to provide clear guidelines for kitchen operations.
    •Implemented and preserved food safety and sanitation standards to establish safe handling and preparation of food.
    •Labeled and stored all food items correctly and checked expiration dates routinely.
    •Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
    •Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
    •Planned routine upkeep of kitchen equipment and reduced kitchen accidents by upholding high standards of organization and cleanliness.

Sales Associate

Marshalls
11.2016 - Current
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Increased sales by offering advice on purchases
  • Processed product returns and assisted customers with other selections
  • Trained new hires in company processes, product knowledge, customer service and selling techniques
  • Processed credit card and debit payments, providing accurate charges and credits
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.

Cashier & Server

Corner Bakery Cafe
05.2015 - 05.2016
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Restocked and organized merchandise in front lanes
  • Worked flexible schedule and extra shifts to meet business needs
  • Bussed and reset tables to keep dining room and work areas clean
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Answered customers' questions, recommended items and recorded order information
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Inspected dishes and utensils for cleanliness
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.

Education

Associate of Arts - General Education

Community College of Rhode Island
Newport, RI
12.2023

High School Diploma - undefined

Portsmouth High School
Portsmouth, RI
06.2016

Skills

  • Exceptional Telephone Etiquette
  • Organization and Efficiency
  • Computer Proficiency
  • Verbal and Written Communication
  • Detail-Oriented
  • Cash Handling
  • Stocking and replenishing
  • Problem-solving skills
  • Multi-tasking strength
  • Exceptional customer service
  • Cleaning and Sanitizing
  • Able to Lift 30 Pounds

Certification

  • ServSafe Certification- Neon Marketplace

Timeline

Kitchen Supervisor

Neon Marketplace
05.2022 - Current

Sales Associate

Marshalls
11.2016 - Current

Cashier & Server

Corner Bakery Cafe
05.2015 - 05.2016

Associate of Arts - General Education

Community College of Rhode Island

High School Diploma - undefined

Portsmouth High School

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Kelly Nace