Kelly Ngo
Houston,TX
Summary
Compassionate healthcare professional experienced in patient communication and interaction. Delivered effective teamwork and collaboration in fast-paced environments while maintaining professionalism and patient confidentiality. Demonstrated strong problem-solving skills and attention to detail, contributing to efficient healthcare operations.
Overview
2
2
Languages
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Pharmacy Technician Student
Biocare Pharmacy
Houston
09.2025 - 09.2026
- Supported daily pharmacy operations in fast-paced healthcare environment, ensuring efficient workflow.
- Gained hands-on experience in diverse pharmacy practices during internship, enhancing practical knowledge. to medication safety and the importance of accuracy.
- Observed pharmacists and pharmacy staff as they prepared and processed prescriptions.
- Gained firsthand insight into the responsibilities of pharmacists and pharmacy staff.
- Enhanced understanding of pharmacy's role in patient care, contributing to overall healthcare outcomes.
- Learned the importance of patient privacy and confidentiality in a healthcare setting.
- Developed stronger communication, organization, and attention-to-detail skills.
- Medication dispensing
- Prescription processing
- Medical terminology
Volunteering
Memorial Herman Medical Center
Houston, TX
04.2022 - 08.2025
- Welcomed and assisted patients, families, and visitors throughout the hospital.
- Provided directions and helped visitors navigate different areas of the facility.
- Assisted hospital staff with various administrative and non-clinical tasks.
- Helped maintain a positive, organized, and welcoming environment.
- Communicated with patients and families with kindness, patience, and professionalism.
- Developed stronger interpersonal and communication skills through daily interactions.
- Gained experience working alongside healthcare professionals in a hospital setting.
- Learned the importance of teamwork, empathy, and attention to detail in patient care.
- Strengthened my ability to remain calm and helpful in a fast-paced environment.
- Gained a better understanding of hospital operations and the healthcare field.
Volunteering
Methodist Medical Center
Houston, TX
03.2019 - 05.2022
- Assisted patients and visitors with directions and general questions.
- Helped create a welcoming and comfortable environment for patients and families.
- Supported hospital staff with various non-clinical tasks.
- Communicated with patients, families, and healthcare professionals in a respectful and professional manner.
- Developed stronger communication, teamwork, and interpersonal skills.
- Learned the importance of compassion, patience, and empathy in a healthcare setting.
- Gained firsthand exposure to the hospital environment and healthcare profession.
- Learned how healthcare teams work together to support patient care.
- Demonstrated reliability, responsibility, and professionalism.
Education
Bachelor of Science - Health Education
University of Houston
Houston, TX 08.2020 - 10.2026
Kerr High School
Houston, TXSkills
Compassionate healthcare professional experienced in patient communication and interaction Delivered effective teamwork and collaboration in fast-paced environments while maintaining professionalism and patient confidentiality Demonstrated strong problem-solving skills and attention to detail, contributing to efficient healthcare operations
Languages
English
Professional
Vietnamese
Professional
Accomplishments
- Dean’s List, University of Houston — Recognized for outstanding academic achievement and academic excellence.
Affiliations
- Strong academic performance and commitment to personal growth
- Healthcare volunteer and clinical experience
- Excellent communication and interpersonal skills
- Ability to balance academics, volunteer work, and professional responsibilities
- Strong teamwork and leadership abilities
- Adaptable and comfortable in diverse environments
- Compassionate, dependable, and patient-focused
- Strong time management and organizational skills
- Committed to continuous learning and professional development
- Active interest in healthcare, medical dosimetry, and patient care
Timeline
Pharmacy Technician Student
Biocare Pharmacy
09.2025 - 09.2026
Volunteering
Memorial Herman Medical Center
04.2022 - 08.2025
Bachelor of Science - Health Education
University of Houston
08.2020 - 10.2026
Volunteering
Methodist Medical Center
03.2019 - 05.2022
Kerr High School