Kelly N. Harrod
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operational Manager
Caterpillar
Irving, Texas
02.2022 - Current
- Coordinated scheduling and communication logistics for six executives, driving collaboration and optimizing operational efficiency in a global environment.
- Oversaw a team of executive assistants to enhance collaboration and streamline administrative processes.
- Executed preparation of expense reports and critical documents, ensuring meticulous attention to detail and adherence to confidentiality standards.
- Streamlined meeting, conference, and event planning processes to enhance operational efficiency in remote environments.
- Managed and safeguarded confidential files and records to uphold adaptive security platform compliance.
- Conducted in-depth research and synthesized data into structured reports to support informed executive decisions.
- Facilitated seamless domestic and international travel logistics, achieving a significant reduction in overall travel costs.
Senior Program Coordinator
Girls Inc. of Metropolitan Dallas
Dallas, Texas
01.2021 - 01.2022
- Crafted and executed targeted marketing initiatives aimed at boosting program recruitment for a geographically diverse team.
- Facilitated calendar management and meeting coordination for C-level leadership. Oversaw the preparation of presentations and streamlined expense reporting processes. Coordinated travel logistics to enhance executive efficiency.
- Executed program projects from initial concept to completion, leveraging project management tools for optimal workflow and efficiency.
- Directed budget management, expense tracking, invoice processing, and vendor contract negotiations.
- Coordinated new hire onboarding and HR functions, ensuring effective adaptation to a remote-native workplace.
- Orchestrated a virtual conference for over 500 attendees, including creation of comprehensive programming and targeted marketing materials.
Vice President of Operations
Private Club Advisor
Irving, Texas
11.2017 - 12.2020
- Established workflow processes, monitored productivity, improving overall operational efficacy
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping using Microsoft Office Suite and QuickBooks
- Supported the CEO and management team with calendar management, call screening, email management, and travel coordination
- Served as the main point of contacts for customers, provided membership support, and increased subscription retention by 15%
Office Manager
Everlast Worldwide
New York, New York
01.2016 - 10.2017
- Led the development of streamlined workflow processes to enhance team productivity. Oversaw productivity monitoring for a globally distributed team. Championed performance enhancements to drive operational excellence.
- Implemented optimized financial systems to manage payment collections and maintain accurate records for accounts payable/receivable using Microsoft Office Suite and QuickBooks.
- Developed comprehensive expense reports, budgets, and filing systems for CEO and CFO, ensuring confidentiality and adherence to compliance standards.
- Oversaw multi-line phone systems to optimize call routing and enhance communication efficiency. Facilitated message delivery to ensure timely information flow. Welcomed visitors and supported administrative functions to maintain a professional environment.
Chief of Staff
Presiding Elder Goodwin Douglas
Washington, DC
07.2010 - 12.2015
- Coordinated and optimized high-profile executive's schedules, balancing professional commitments and personal engagements with complete confidentiality.
- Developed comprehensive meeting agendas and briefing papers to enhance meeting coordination and effectiveness.
- Configured QuickBooks accounting system to maintain precise and reliable financial documentation.
- Directed special initiatives to enhance community engagement through philanthropic projects, manage real estate transactions, and coordinate lifestyle brand activities.
- Oversaw recruitment and development of a diverse team of household and office staff, ensuring high standards of performance and service delivery.
- Developed comprehensive SOPs and task checklists to enhance consistency and accountability across all roles.
Education
Bachelor of Arts - Advertising
Rowan University
Glassboro, NJSkills
- Project Management
- Cross-Functional Leadership
- Executive Calendar Management
- International Travel Coordination
- Data Management
- Microsoft Office Suite
- Vendor Management
- High-level Communication
- Customer Service
- Bookkeeping
Certification
- Data Analysis Certification, Google
Timeline
Senior Operational Manager
Caterpillar
02.2022 - Current
Senior Program Coordinator
Girls Inc. of Metropolitan Dallas
01.2021 - 01.2022
Vice President of Operations
Private Club Advisor
11.2017 - 12.2020
Office Manager
Everlast Worldwide
01.2016 - 10.2017
Chief of Staff
Presiding Elder Goodwin Douglas
07.2010 - 12.2015
Bachelor of Arts - Advertising
Rowan University