Kelly Nicholson
Pensacola,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Advisor
MÜV
11.2023 - Current
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Received positive feedback from customers through excellent communication skills, product knowledge, and attention to detail in serving their needs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Assistant Store Manager
Liberty Health Sciences
08.2020 - 05.2023
- Provided compassionate service to create outstanding patient experiences, learned patients needs while ensuring traceability of all products and following laws and regulations for selling medical marijuana in Florida
- Trained, managed and motivated employees to promote professional skill development
- Tracked and submitted employee timesheets to prepare for payroll processing
- Organized digital and physical files, developed spreadsheets, faxed reports and scanned documents
- Additional duties: daily financial reporting, overseeing cash handling, auditing inventory, and following HIPAA and DOH compliance.
Team Leader
Chick-fil-A
05.2014 - 09.2019
- 3 years leadership experience and was responsible for all aspects of shift management and administrative operations
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Barista Trainer
Starbucks
03.2019 - 09.2019
- Supervised, trained and developed team members in accordance with company policies and procedures
- Educated customers on the company's missions and values while promoting the company brand
- Additional duties: addressing customer issues, cleaning, stocking, taking inventory, as well as completing assigned tasks from management every day.
Skills
- Time management
- Data entry
- Microsoft Office and Excel proficiency
- Records organization
- Hospitality
- Administrative management
- Quality assurance
Timeline
Patient Advisor
MÜV
11.2023 - Current
Assistant Store Manager
Liberty Health Sciences
08.2020 - 05.2023
Barista Trainer
Starbucks
03.2019 - 09.2019
Team Leader
Chick-fil-A
05.2014 - 09.2019
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