Kelly Niles
Summary
Proven expertise in customer service and conflict resolution, leading to enhanced client satisfaction and improved operational efficiency. Strong team leadership and employee training skills, consistently achieving high performance standards and fostering robust stakeholder relationships. Recognized for exceptional multitasking abilities in handling direct and escalated client requests, complemented by excellent research, communication, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Manager of Customer Service
XL Specialized Trailers
Manchester
10.2023 - Current
- Maintain effective customer service in parts, service and warranty.
- Establishing pricing, scheduling, as well as resolving customer dissatisfactions.
- Monitor on time deliveries, customer satisfaction, and sales attainment, as well as reports.
Regional Director of Brand Services
Cobblestone Hotels
Neenah
03.2023 - 10.2023
- Provide execution of Cobblestone Hotels brand initiatives that drive results for our two customers: our hoteliers and our guests.
- I traveled up to 90% of the time, performing quality assurance inspections, trainings, handling onsite onboarding of new hotels, all while working cohesively with other Brand Services team members to uphold Cobblestone Hotels standards and values.
General Manager (GM)
Diamond Hospitality/WHG Companies, LLC
Manchester
01.2019 - 03.2023
- Oversee all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
- Responsible for the hiring, training and discipline of all hotel staff.
- Payroll, AP, Sales, rate management, inventory control, planning, ordering.
Education
Associate of Arts -
Alamance Community College
Graham, NC12-1992
Skills
- Customer service and support
- Quality assurance
- Data analysis
- Conflict resolution
- Inventory management
- Relationship management
- Customer relationship management
- Team leadership
- Employee training
References
References available upon request.
Timeline
Manager of Customer Service
XL Specialized Trailers
10.2023 - Current
Regional Director of Brand Services
Cobblestone Hotels
03.2023 - 10.2023
General Manager (GM)
Diamond Hospitality/WHG Companies, LLC
01.2019 - 03.2023
Associate of Arts -
Alamance Community College
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