Kelly Normandin

● Organize client files, close older cases: Probate, Family Law, Estate Planning, Child Protective Litigation
● Active communicator with lawyers, clients, and court personnel, resolving issues effectively
● Prepare legal documents and handle accounting figures using defenderData for billing
● Manage four calendars, ensuring on-time attendance of attorneys for meetings and court hearings

● High accuracy maintained transcribing recorded English audio and editing with proprietary software
● Efficiently delivered transcriptions with minimal errors, achieving management-approved quality
● Exceptional written communication skills demonstrated through project management
● Independently managed projects while consistently meeting excellent metrics and set Company Goals

● Consistently delivered high-quality work, exceeding productivity and accuracy targets for data relevance
● Developed and implemented communication strategies, improving company-wide collaboration
● Maintained interactions and feedback, providing insights to management for improvement
● Conducted independent web content review and rating with precision, using web applications

• Provided remote transcription services.
• Met goals and worked independently.

● Ensured compliance with legal requirements by keeping rabies tags and information up-to-date for pets
● Educated pet owners on proper care techniques for pre- and post-operative procedures
● Provided top-notch animal care, including walking, feeding, socializing and monitoring
● Collaborated effectively with colleagues to address issues and achieve objectives
● Demonstrated exceptional organization and prioritization skills to complete ongoing projects

● Streamlined administrative duties, including maintaining, editing, and printing all forms used by ACT
● Demonstrated knowledge of products and services, educating clients and attracting potential clients
● Elevated from Client Services Rep to successful Team Lead, managing a team of 7-10 CSRs
● Liaised with Clinic Manager, ensuring team members were up-to-date with current happenings
● Promoted spaying & neutering, vaccinations and consistent use of flea and heartworm preventions