Kelly Norton
Rio Rancho,NM
Summary
Accomplished Sales Manager offering over 20 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Receptionist
Haverland Carter Lifestyle Group
Rio Rancho , NM
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Receptionist
Presbyterian Medical Services
Rio Rancho , NM
05.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Scheduled dental appointments and processed billing in this department for 1 year.
Special Services Department Representative
Safelite Auto Glass
Rio Rancho , NM
02.2015 - 05.2019
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Performed special service desk operations.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Leasing Consultant
CHR
Albuquerque , NM
03.2014 - 02.2015
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Home Department Manager
Dillard's
Albuquerque , NM
01.2010 - 03.2014
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Recruited, managed and motivated 7 members of my retail team to give every guest positive and memorable experiences.
Store Manager
Icing By Claire's
Albuquerque , NM
11.2007 - 01.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Loan Officer
American General Finance
Rio Rancho , NM
08.2006 - 11.2007
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assessed aging accounts and initiated collection strategies based on conditions.
Medical Receptionist
Health West
Pocatello , ID
02.2004 - 07.2006
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
Universal Banker
U.S. Bank
Pocatello , ID
02.1995 - 02.2004
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Represented bank at community events to establish strong ties and promote business.
Education
GED -
Adult Learning Center
Boise ,ID02.1989
Skills
- Data Entry and Database Software
- Positive Attitude and Energetic
- Security Awareness
- Visitor and Customer Relations
- Organization and Efficiency
Certification
American Institute of Spanish Class Certification
Life and Disability Insurance License
Timeline
Receptionist
Haverland Carter Lifestyle Group
09.2021 - Current
Receptionist
Presbyterian Medical Services
05.2019 - 02.2021
Special Services Department Representative
Safelite Auto Glass
02.2015 - 05.2019
Leasing Consultant
CHR
03.2014 - 02.2015
Home Department Manager
Dillard's
01.2010 - 03.2014
Store Manager
Icing By Claire's
11.2007 - 01.2010
Loan Officer
American General Finance
08.2006 - 11.2007
Medical Receptionist
Health West
02.2004 - 07.2006
Universal Banker
U.S. Bank
02.1995 - 02.2004
GED -
Adult Learning Center
American Institute of Spanish Class Certification
Life and Disability Insurance License
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