Kelly Novak
Alden
Summary
To become knowledgeable about the company and how it runs and to use my experience to perform the job to the best of my abilities.
Overview
30
30
years of professional experience
Work History
Teacher's assistant
St John Baptist school
Alden, NY
10.2025 - Current
- Assist the pre-k 4 teacher with getting school work ready for the day/week, teaching the kids letters, numbers, colors, and shapes, help clean the classroom, attend field trips, lunch monitor during their lunch period, attend specials with the class(music, gym, art, library)
Sales associate
Doks Liquors
Alden, NY
09.2023 - Current
- Cash customers out, customer service, stock the shelves, price products
Store Manager
Rite Aid
Olean, NY
01.2022 - 07.2025
- Supervised a small staff plus the pharmacy staff, on boarding, training, opening, closing, bank deposits, lottery, markdowns, merchandising, conference calls, inventory, compliance
Shift Supervisor
Rite Aid
Olean, NY
06.2021 - 01.2022
- Supervised a small staff, training, opening, closing, bank deposits, markdowns, merchandising, inventory, compliance
Softlines Area Supervisor
Kohl's-Olean
Olean, NY
05.2019 - 06.2021
- 1 of 5 area supervisors under the store manager & assistant manager. My area consists of half of the store, which is all of the Men's department, Jewelry/accessories, & Intimates.
- Merchandising, opening & closing the store, interviewing, hiring, training, customer service
Home and Kids Department Supervisor
Kohl's-Olean
Olean, NY
04.2016 - 05.2019
- Started as a part-time department supervisor in MJM(misses, juniors, & men's), moved to Home & Kids as a full-time department supervisor after a few months.
- Customer service, merchandising, markdowns, recovery, fitting rooms, signage, help the area supervisor with tasks, department sets, re-ticketing, training new associates, returns
Assistant Manager
Claire's
Amherst, NY
08.2015 - 04.2016
- Open & close the store, nightly deposits, help supervise a small staff, assisting the store manager with everyday duties, merchandising, floor plans, markdowns, ear piercing, customer service, returns, re-ticketing, damages, shipment, inventory
- We also partnered with Toys R Us, when it was still open. I merchandised the Claire's product with the Toys R Us every week.
Customer Service Specialist
JC PENNEYS
Olean, NY
03.2015 - 08.2015
- Customer service, returns, get customers to sign up for JCP credit card, credit card payments, JCP.COM orders/returns, fitting room, recovery
Assistant Manager
CLAIRE'S-Williamsville
Williamsville, NY
03.2012 - 12.2014
- Open & close the store, nightly deposits, help supervise a small staff, assisting the store manager with everyday duties, merchandising, floor plans, markdowns, ear piercing, customer service, returns, re-ticketing, damages, shipment, inventory, acting store manager 3 times
FULL-TIME TEAM LEAD
BURLINGTON COAT FACTORY
Cheektowaga, NY
04.2008 - 06.2012
- Full-time Women's department lead/merchandising team leader, customer service, floor moves, shipment, markdowns, cashier, re-ticketing, sizing, merchandise transfers, inventory
CO-MANAGER
Fashion Bug
Niagara Falls, NY
07.2007 - 11.2008
- In charge of a small staff along with another co-manager and store manager, customer service, returns opening and closing the store, straightening, putting out shipment, markdowns, inventory
Full-time Women's department lead/Kids & Baby lead
Old Navy
Niagara Falls, NY
07.1998 - 07.2007
- Customer service, merchandising, shipment planning, training, cashier, seasonal crew
Daycare Assistant Teacher
Kids World
Amherst, NY
01.1998 - 12.1999
- Helped teacher in 2 yr old room
Cashier/men's department
Walmart
Amherst, NY
07.1996 - 07.1998
Education
High school or equivalent - undefined
NORTH TONAWANDA SENIOR HIGH
North Tonawanda, NY06-1996
Skills
- Microsoft Word
- Cash register
- Store Management Experience
- Payroll
- Working with youth
- Shift management
- Team management
- Team supervision
- Employee orientation
- Management (10 years)
- Key Holder (10 years)
- Customer service management
- CLOSING
- Safe work practices
- In-person customer service
- Employee relationship building
- Daycare
- Team leadership
- Payment processing
- Sales Management
- Recruiting
- Sales coaching
- Teamwork
- Stock organizing
- Planograms
- Profit & Loss
- Customer inquiry handling
- Heavy lifting
- Ability to follow instructions (10 years)
- POS systems
- Freight
- Process improvement
- Computer operation
- Delegation
- Staffing
- Team training
- Retail customer service procedures
- Time management
- Sales team management
- CASHIER
- Hospitality
- Workday
- Writing skills
- Computer skills
- Typing
- Sales leadership
- Climbing
- Basic math
- Customer communication
- MERCHANDISING
- TRAINING (10 years)
- Marketing
- Key Holder
- Supervising experience
- Computer literacy
- POS
- Telemarketing
- Phone etiquette
- Store management
- Cash Handling
- Staff development
- Backroom stock organization
- Math
- Store Management Experience (3 years)
- CLOSING (10 years)
- Organizational skills
- CUSTOMER SERVICE
- Staff supervision
- Assistant Manager Experience
- Team development
- Grammar Experience
- Communication skills
- Sales
- Clean workspace maintenance
Languages
English
Additional Information
- Authorized to work in the US for any employer
- SKILLS & ABILITIES
- Customer service, merchandising, management, floor plans, shipment planning, training, cashier, returns, opening and closing the store
Timeline
Teacher's assistant
St John Baptist school
10.2025 - Current
Sales associate
Doks Liquors
09.2023 - Current
Store Manager
Rite Aid
01.2022 - 07.2025
Shift Supervisor
Rite Aid
06.2021 - 01.2022
Softlines Area Supervisor
Kohl's-Olean
05.2019 - 06.2021
Home and Kids Department Supervisor
Kohl's-Olean
04.2016 - 05.2019
Assistant Manager
Claire's
08.2015 - 04.2016
Customer Service Specialist
JC PENNEYS
03.2015 - 08.2015
Assistant Manager
CLAIRE'S-Williamsville
03.2012 - 12.2014
FULL-TIME TEAM LEAD
BURLINGTON COAT FACTORY
04.2008 - 06.2012
CO-MANAGER
Fashion Bug
07.2007 - 11.2008
Full-time Women's department lead/Kids & Baby lead
Old Navy
07.1998 - 07.2007
Daycare Assistant Teacher
Kids World
01.1998 - 12.1999
Cashier/men's department
Walmart
07.1996 - 07.1998
High school or equivalent - undefined
NORTH TONAWANDA SENIOR HIGH