Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Receptionist
Kelly Nussbaum

Kelly Nussbaum

Tyler,TX

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Insurgence Agent

American Income Life
10.2023 - Current
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Organized and attended industry events for talent and client promotion.
  • Developed and sustained extensive database of contacts, helping future clients with networking.

Private Care Provider

Veronica Nussbaum
08.2022 - 08.2023
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Evening Maintenance

Grace community School
05.2022 - 11.2022
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Operated buffers and burnishers to clean and polish floors.

Overnight Cashier/Maintenance

Texas Best Smokehouse
10.2020 - 05.2022
  • Delivered expert, friendly service to serve every customer need.
  • Used superior customer service skills to help customers locate and select merchandise.
  • Pushed out large amounts of new stock during slower overnight hours.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Maintained strict security protocols to protect cash, customers and store assets.
  • Managed drink station and kept coffee full and hot.
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.

Teachers Aid

Free Will Baptist Church School
02.2019 - 04.2020
  • Assisted teachers with supervision and care of group of 10 children.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported student learning objectives through personalized and small group assistance.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Graded assignments and reported individual progress to teacher.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Completed daily reports on attendance and disciplinary performance.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Supported classroom maintenance and upkeep, organizing books and materials.

Maid / Private Housekeeper

Personal
02.2019 - 07.2019
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in homes by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Developed and implemented individual care plans tailored to needs of each client.

Barista

Grounded Cafe
07.2017 - 09.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Farm Manager

Nussbaum Egg Farm
06.2008 - 02.2017
  • Monitored flock for signs of disease or physical distress and culled infirm individuals.
  • Fed and watered up to 33,000 chicken daily.
  • Maintained proper chicken house temperature and ventilation.
  • Supervised poultry farm employees, business accounts and hatchery.
  • Kept detailed records of husbandry actions to meet FDA guidelines.
  • Loaded poultry on trucks for transfer to processing plants.
  • Performed repairs and preventive maintenance on equipment and property.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Researched pests and diseases common to individual types of stock and developed mitigation plans.

Shop Assistant

Nussbaum Surplus
07.2012 - 11.2015
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Helped managers with daily checklists and last-minute requirements.
  • Monitored shop security to identify and report shoplifting activities and increase security measures.
  • Developed strong rapport with customers and created positive impression of business.

Education

High school diploma -

Homeschool
05.2017

Skills

  • Critical Thinking
  • Customer Complaint Resolution
  • Problem-Solving Skills
  • Internet Savvy
  • Recordkeeping Proficiency
  • Resource Allocation
  • Order Fulfillment
  • Relationship Building
  • Stress Management
  • Organizational Skills
  • Call Management
  • Sales Closing
  • Public Speaking

Certification

  • CPR Certification
  • First Aid Certification
  • TABC Certified
  • Licensed General Lines Insurgence Agent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Insurgence Agent

American Income Life
10.2023 - Current

Private Care Provider

Veronica Nussbaum
08.2022 - 08.2023

Evening Maintenance

Grace community School
05.2022 - 11.2022

Overnight Cashier/Maintenance

Texas Best Smokehouse
10.2020 - 05.2022

Teachers Aid

Free Will Baptist Church School
02.2019 - 04.2020

Maid / Private Housekeeper

Personal
02.2019 - 07.2019

Barista

Grounded Cafe
07.2017 - 09.2018

Shop Assistant

Nussbaum Surplus
07.2012 - 11.2015

Farm Manager

Nussbaum Egg Farm
06.2008 - 02.2017

High school diploma -

Homeschool

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Kelly Nussbaum