Kelly OByrne
Onondaga
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
2004
2004
years of post-secondary education
Work History
Assistant Client Manager
Coronis Health
Jackson
11.2020 - Current
- Collaborated with cross-functional teams to resolve client inquiries efficiently.
- Engaged in problem-solving discussions to address client concerns promptly.
- Provided timely responses to customer inquiries and complaints.
- Reviewed existing processes and procedures, making recommendations for improvements where necessary.
- Managed customer databases, including updating contact information and maintaining records of interactions with customers.
- Maintained positive relationships with clients through regular communication.
Administrative Assistant
Baker College of Jackson
Jackson
08.2018 - 11.2020
- Managed calendar scheduling for executives and coordinated meetings efficiently.
- Prepared and organized documents for staff presentations and reports.
- Maintained office supplies inventory and ordered new stock as needed.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Developed and maintained filing systems for easy document retrieval.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Facilitated communication between different departments within the organization.
Education
MBA - Business Intelligence
Baker College
Flint, MI 09.2018 - 05.2020
BBA - Business Administration
Baker College
Flint, MI 09.2008 - 01.2011
Associate of Applied Science - Business Administration
Baker College
Flint, MI 04.2006 - 03.2008
Leslie High School
Leslie, MISkills
- Data management
- Customer engagement
- Cross-functional collaboration
- Administrative support
- Scheduling coordination
- Document preparation
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
Timeline
Assistant Client Manager
Coronis Health
11.2020 - Current
MBA - Business Intelligence
Baker College
09.2018 - 05.2020
Administrative Assistant
Baker College of Jackson
08.2018 - 11.2020
BBA - Business Administration
Baker College
09.2008 - 01.2011
Associate of Applied Science - Business Administration
Baker College
04.2006 - 03.2008
Leslie High School