Kelly O'Connor
Fort Pierce
Summary
With a strong focus on client outcomes, I have developed exceptional interpersonal and organizational skills in a supportive environment. Proficient in handling complex documentation and client communication, I ensure efficient and effective case coordination. Seeking to transition into a new field to utilize these transferable skills and drive positive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Case Manager/ER Registrar
HCA Lawnwood Trauma Regional Medical Center
05.2022 - Current
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Streamlined case management processes for increased efficiency and better client outcomes.
- Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients'' lives.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Contributed to staff training initiatives for continued professional development within the team.
- Ensured compliance with agency policies and regulations through meticulous record-keeping and reporting practices.
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases.
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Used electronic systems to enter provider orders and retrieve test results.
- Maintained physician and clinic schedules.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Implemented daily audits of registration data entry processes to identify potential areas for improvement and enhance overall efficiency within the ER department.
Bartender Manager
Hurricane Grill & Wings
11.2007 - 05.2017
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Medical Receptionist
Delo Medical Associates
04.2006 - 09.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
Associate of Applied Science - Human And Social Services
Indian River State College
Ft. Pierce, FL04-2026
Bachelor of Science - Human And Social Services
Indian River State College
Ft. Pierce, FL04-2026
Skills
- Case documentation
- Confidentiality compliance
- Data entry proficiency
- Progress monitoring
- Case planning
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Written and verbal communication
- Goal setting
- Professionalism
- Continuous improvement
- Written communication
- Risk management
- Professional demeanor
- Problem-solving aptitude
- Social services
- Confidentiality adherence
- Confidentiality
- Multitasking Abilities
Certification
Medical Billing Specialist
Health Information Specialist
Timeline
Assistant Case Manager/ER Registrar
HCA Lawnwood Trauma Regional Medical Center
05.2022 - Current
Bartender Manager
Hurricane Grill & Wings
11.2007 - 05.2017
Medical Receptionist
Delo Medical Associates
04.2006 - 09.2008
Associate of Applied Science - Human And Social Services
Indian River State College
Bachelor of Science - Human And Social Services
Indian River State College
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