KELLY O’CONNOR

Beverly

Summary

Qualified Office Manager with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.

Overview

years of professional experience

Work History

Office Administrator / Compliance Officer

J Barrett & Company

Hamilton, MA

01.2015 - Current

Supervised administrative functions for a prominent real estate firm, maintaining effective daily workflows and communication between in-office and remote staff.
Analyzed and improved office procedures, resulting in streamlined workflows and reduced turnaround times for financial documentation.
Managed verification of compliance documentation, ensuring alignment with Massachusetts real estate regulations and internal company standards.
Implemented integration of new cloud-based software to streamline workflows and strengthen data integrity.
Oversaw onboarding training initiatives and streamlined license renewal procedures for agents operating in multiple offices.
Managed end-to-end invoice processing to support efficient closing operations.
Optimized invoice processing workflow by conducting detailed reviews, executing accurate data entry, and maintaining consistent follow-up on overdue payments.
Managed preparation of documents and virtual scheduling to streamline communications for executive leadership.
Administered confidential digital records, contracts, and transaction files utilizing cloud-based systems.
Leveraged MS Office Suite and Google Workspace for efficient document management and data entry tasks.

Branch Membership Officer

Transportation Federal Credit Union

Cambridge, MA

09.2010 - 08.2015

Handled member account inquiries, ensuring prompt and effective resolution of issues to maintain service quality.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Facilitated loan processing workflows while ensuring strict compliance with applicable regulatory requirements.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Information Systems

University of Massachusetts, Lowell

Lowell, MA

Skills

Office Management: Efficiently coordinate administrative tasks, meetings, and digital file systems
Computer Proficiency: MS Office Suite (Word, Excel, Outlook), Google Workspace, and cloud-based collaboration tools (Zoom, Slack, Teams)
Compliance & Documentation: Maintain accurate records, monitor licensing, invoicing, and ensure company and regulatory compliance
Data Entry & Management: Detail-oriented data entry and database maintenance ensuring reliability and accuracy

Communication: Clear and professional written and verbal communication with staff, management, and clients
Scheduling & Coordination: Manage calendars, virtual meetings, and deadlines across multiple teams
Organization & Time Management: Strong multitasking ability with consistent follow-through and task prioritization

Awards

Female Spartan of the Year 199? - an award bestowed upon the standout female performer of the year.

Timeline