Kelly Odegaard
Milwaukee,WI
Summary
Dynamic and adaptable professional with extensive experience as an Equipment Operator at the City of Milwaukee. Proven expertise in heavy equipment operation and worksite safety, complemented by strong team communication skills. Successfully reduced downtime through proactive equipment inspections and training initiatives, ensuring a safe and efficient work environment.
Professional equipment operator with solid background in operating heavy machinery. Skilled in safely maneuvering and maintaining equipment to ensure optimal performance. Strong emphasis on teamwork and adaptability, consistently meeting operational goals. Reliable, with focus on efficiency and safety in dynamic work environments.
Overview
6
6
years of professional experience
Work History
Equipment Operator 1
City Of Milwaukee
10.2024 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Operated heavy machinery following safety protocols and procedures.
- Conducted routine inspections on machinery, identifying maintenance needs to prevent downtime.
- Implemented best practices for equipment operation, enhancing overall workflow effectiveness.
- Supported training initiatives for new operators, promoting safe and effective equipment handling techniques.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Drove vehicles to and from work sites and maintained clean driving record.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Followed safety protocols while operating machinery.
- Monitored fuel, oil and water levels of heavy equipment.
Bartender
Dock Bradford LLC
06.2024 - Current
- Mixed and served beverages, ensuring compliance with safety and health regulations.
- Managed bar inventory, tracking supplies to minimize waste and enhance operational efficiency.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained cleanliness of bar area, adhering to sanitation guidelines for food and beverage service.
- Resolved customer complaints promptly, enhancing satisfaction and fostering positive relationships.
- Monitored alcohol consumption levels, promoting responsible drinking practices among patrons.
- Served high customer volumes during special events, nights, and weekends.
Blackjack Dealer
Potawatomi Hotel & Casino
03.2024 - 07.2024
- Dealt blackjack games while ensuring adherence to casino policies and procedures.
- Monitored player bets and payouts to maintain game integrity and accuracy.
- Provided exceptional customer service, enhancing guest experience and engagement.
- Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
CDL Instructor
160 Driving Academy
03.2023 - 02.2024
- Developed and implemented training programs for CDL candidates to enhance driving skills and safety awareness.
- Conducted classroom instruction and hands-on training, ensuring understanding of regulations and vehicle operation.
- Evaluated student performance through practical assessments, providing constructive feedback for improvement.
- Maintained up-to-date knowledge of state and federal transportation regulations affecting commercial driving.
- Mentored new instructors in effective teaching methods and curriculum development for CDL programs.
- Streamlined training processes, improving efficiency in course delivery and student engagement.
- Assisted in the development of assessment tools to measure student competency and program effectiveness.
- Contributed to program growth by participating in marketing efforts aimed at attracting new trainees to the CDL school.
- Increased student retention rates by providing ongoing support and guidance throughout the certification journey, ensuring each individual reached their full potential.
- Enhanced the effectiveness of training courses by collaborating with fellow instructors to review and revise curriculum materials.
- Implemented innovative teaching strategies that catered to various learning styles while maintaining consistency across course offerings.
- Established clear expectations for student conduct during training sessions, promoting responsible behavior among future professional drivers.
- Increased student pass rates through targeted instruction focused on specific areas for improvement identified during practice exams.
- Stayed current on industry trends by attending ongoing professional development workshops and conferences related to commercial driving instruction.
- Provided constructive feedback on driving skills, helping students improve their performance and progress towards CDL certification.
- Evaluated student performance and documented progress and goals.
- Maintained accurate student records to meet DOT requirements.
- Tracked student attendance and offered support to reduce absences.
- Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
- Collaborated with internal and external stakeholders to improve student outcomes.
- Developed curriculum to encourage student progress and advance performance level.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Supervised and monitored students' use of tools and equipment.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Connected instruction to real-world experiences and to students' post-secondary goals.
OTR Team Truck Driver
Werner Enterprises
08.2022 - 03.2023
- Operated and maintained commercial vehicles for long-haul deliveries across multiple states.
- Ensured compliance with DOT regulations and safety standards during transportation activities.
- Collaborated with team drivers to optimize route planning and enhance delivery efficiency.
- Conducted pre-trip inspections to identify mechanical issues and ensure vehicle readiness.
- Communicated effectively with dispatchers regarding schedules, delays, and delivery confirmations.
- Increased fuel efficiency by optimizing trip routing, reducing idling time, and maintaining consistent speeds during long-haul trips.
- Delivered goods on time, consistently meeting or exceeding customer expectations through diligent trip planning and time management.
- Excelled in navigation skills using GPS devices and paper maps as needed to ensure accurate and timely arrival at all scheduled stops.
- Maintained a safe driving record by adhering to all company safety guidelines and federal regulations.
- Protected perishable goods during transport using appropriate temperature control methods to uphold product quality upon arrival at the destination.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Store Manager
Rainbow Shops
07.2020 - 03.2022
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Oversaw daily store operations, ensuring high standards of customer service and product availability.
- Trained and mentored staff, fostering a collaborative environment to enhance team performance.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated project timelines, ensuring alignment with strategic goals and resource allocation.
- Developed and executed staff schedules, optimizing labor costs while maintaining service excellence.
- Conducted regular audits to maintain compliance with company policies and health regulations, ensuring a safe shopping environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Dunkin' Donuts
05.2021 - 02.2022
- Managed inventory levels through effective stock control practices, minimizing loss and maximizing sales potential.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Manager
Bargins In a Box
11.2020 - 06.2021
- Facilitated regular team meetings to foster communication and resolve operational challenges.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Delivery Driver
FedEx Express
06.2019 - 08.2020
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes effectively, optimizing delivery times and fuel consumption.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted in training new drivers on best practices and company policies.
- Managed delivery schedules, coordinating with dispatch to maximize efficiency.
- Resolved customer inquiries promptly, enhancing overall service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
Certificate - Early Childhood Care And Education
Madison Area Technical College
Madison, WI03-1999
High School Diploma -
Madison East High School
Madison, WI06-1992
Skills
- Heavy equipment operation
- Worksite safety
- Skid steer operation
- Equipment inspections
- Following instructions
- GPS navigation systems
- Time management
- Critical thinking
- Hand and power tool operation
- OSHA compliance
- Decision-making
- Vehicle inspection
- Attention to detail
- Preventive Maintenance
- Equipment cleaning
- Team communication
- Adaptable and flexible
- Dependable and punctual
- Heavy lifting
- Team development
- CDL license
- Team Training
- Multitasking Abilities
- Schedule coordination
- Client relations
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved passing pre trip by completing a template of the pre trip with accuracy and efficiency.
Timeline
Equipment Operator 1
City Of Milwaukee
10.2024 - Current
Bartender
Dock Bradford LLC
06.2024 - Current
Blackjack Dealer
Potawatomi Hotel & Casino
03.2024 - 07.2024
CDL Instructor
160 Driving Academy
03.2023 - 02.2024
OTR Team Truck Driver
Werner Enterprises
08.2022 - 03.2023
Store Manager
Dunkin' Donuts
05.2021 - 02.2022
Manager
Bargins In a Box
11.2020 - 06.2021
Store Manager
Rainbow Shops
07.2020 - 03.2022
Delivery Driver
FedEx Express
06.2019 - 08.2020
Certificate - Early Childhood Care And Education
Madison Area Technical College
High School Diploma -
Madison East High School
Employee of the Month
I received Employee of the Month from the City of Milwaukee.