Kelly Odom
Hinesville,GA
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Ollie's Bargain Outlet
Hinesville, GA
10.2022 - 12.2022
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Kroger's Grocery Store
Hinesville, GA
02.2022 - 08.2022
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Gas Station Attendant
Kroger's Grocery Store
Hinesville, GA
02.2022 - 08.2022
- Greeted customers, answered questions, and provided assistance with purchases.
- Provided directions and information about local attractions upon request from customers.
- Operated cash register to process customer transactions accurately and efficiently.
- Processed credit card payments via POS terminal in a secure manner.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Recorded sales information into computerized system accurately and timely.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Verified age requirements for purchase of alcohol and tobacco products.
- Ensured all store policies were adhered to by customers at all times.
- Processed gas and amenities payments.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
Front Desk Sales Associate
Dave and Buster
Hinesville, Georgia
- Greeted customers and provided excellent customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Increased store sales.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
Education
Associates Degree - Hospitality Management
Northern Virginia Community College
Annandale, VA05-2020
High School Diploma -
Manassas Park High School
Manassas Park, VA05-2014
Certification of Completion - Culinary Arts
Northern Virginia Community College
Annandale, VASkills
- Sales and Upselling
- Outstanding customer service
- Problem Resolution
- Time management abilities
- Inbound Call Management
- Computer Skills
- Calm Under Pressure
- Data Entry
Accomplishments
- Advanced High School degree in foreign language for completing 2 years in both French and Spanish.
Languages
Spanish
Limited
French
Limited
Certification
- Certificate for 2 years of Culinary Arts completed.
References
References available upon request.
Timeline
Sales Associate
Ollie's Bargain Outlet
10.2022 - 12.2022
Cashier
Kroger's Grocery Store
02.2022 - 08.2022
Gas Station Attendant
Kroger's Grocery Store
02.2022 - 08.2022
Front Desk Sales Associate
Dave and Buster
Associates Degree - Hospitality Management
Northern Virginia Community College
High School Diploma -
Manassas Park High School
Certification of Completion - Culinary Arts
Northern Virginia Community College
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