Kelly O'Donnell
Rock Hill,SC
Summary
Highly organized professional with extensive experience at Publix Supermarkets and Harris Teeter Supermarkets, with a background in coordinating schedules and ensuring operational excellence. Former Customer Service Manager and Co Manager, experienced with creating, managing, and coordinating complex schedules in a fast-paced environment. Utilizes organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and priorities. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks,
Overview
28
28
years of professional experience
Work History
DSD Receiver
Publix Supermarkets Store
1615 Providence Rd S., Marvin, NC 28173
09.2012 - Current
- Reduce discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Optimize storage space utilization by regularly reorganizing items by vendor, fifo date, current or old ad, and items with a higher movement.
- Process daily and weekly DSD records to file invoices.
- Uphold safety standards within the backroom\receiving area, minimizing accidents and ensuring compliance with store safety and OSHA regulations.
- Enhance inventory accuracy by diligently monitoring incoming shipments and verifying product details.
- Provide fast, friendly and accurate customer service to create positive shopping experience.
- Contribute to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encourages teamwork.
- Communicate with vendors and suppliers to verify timely delivery of goods, including extra deliveries for in-stock conditions.
- Maintain accurate documentation of received items, including invoices, and proof of delivery for alcohol and tobacco requirements, ensuring easy retrieval of information whenever needed.
- Other job titles held with Publix are Cashier, Customer Service Staff, Cultural Ambassador, and Event Planner. Served as store coordinator for multiple giving/donation campaigns
- Upheld loss prevention standards for receiving, reducing instances of damaged or misplaced goods.
Assistant Director
Pleasant Road Child Development Center
Fort Mill, SC
12.2010 - 08.2012
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents.
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Certified Co Manager
Harris Teeter Inc
Charlotte, NC
05.1998 - 10.2010
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security. Working directly with loss prevention specialists as necessary.
- Monitored loss prevention standards daily, correcting/coaching associates as needed. Performing a weekly loss prevention walk weekly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and guests.
- Assisted in organizing and overseeing assignments and scheduling to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Acted as a key liaison between associates and upper management, facilitating open communication channels and addressing concerns in a timely manner.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Education
Some College (No Degree) - Liberal Arts And Sciences
Jefferson Community College
Watertown, NYTwo-year Certificate - Office Technologies
JVTC, BOCES of New York
Watertown, NY06-1993
Skills
- Strong work ethic
- Scheduling proficiency
- Time management and calendar management
- Staff coordination
- Data entry
- Attention to detail
- Problem-solving and critical thinking
- Verbal and written communication
- Correspondence management
- File organization and recordkeeping
- Team collaboration
- Meeting planning
Timeline
DSD Receiver
Publix Supermarkets Store
09.2012 - Current
Assistant Director
Pleasant Road Child Development Center
12.2010 - 08.2012
Certified Co Manager
Harris Teeter Inc
05.1998 - 10.2010
Some College (No Degree) - Liberal Arts And Sciences
Jefferson Community College
Two-year Certificate - Office Technologies
JVTC, BOCES of New York