Kelly Oertel
Ridley Park,PA
Summary
Qualified [Desired Position] with solid background in overseeing front desk operations and ensuring smooth daily functions. Proven track record of enhancing guest satisfaction and implementing effective check-in/check-out procedures. Demonstrated ability in team leadership and efficient problem-solving.
Overview
24
24
years of professional experience
Work History
Front Desk Manager
Rose Tree Dental
10.2001 - 04.2025
- Supervised daily operations to ensure optimal front desk efficiency and patient satisfaction.
- Trained and mentored staff in customer service protocols and office procedures.
- Implemented process improvements that enhanced appointment scheduling accuracy and reduced patient wait times.
- Coordinated with dental teams to streamline patient flow and optimize resource allocation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Paralegal Studies
The PJA School
Upper Darby, PA05-2000
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Payment processing
- Cash handling
- Registration
Timeline
Front Desk Manager
Rose Tree Dental
10.2001 - 04.2025
Associate of Science - Paralegal Studies
The PJA School