Kelly Oltmann
Taylor,PA
Summary
Dynamic professional with a proven track record in real estate sales at ERA One Source Realty, showcasing expertise in closing coordination and negotiation. Excelled in building client relationships and streamlining transactions, significantly enhancing customer satisfaction. Skilled in MLS and fostering excellent teamwork, consistently meeting deadlines and driving sales through strategic market analysis and property presentations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Sales Associate
ERA One Source Realty
02.2020 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
Administrative Coordinator
Superior Heavy Equipment & Repair Inc
04.2016 - 08.2021
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Streamlined office operations, implementing digital file management systems to reduce paper waste and improve accessibility.
- Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Assistant Store Manager
Dollar General
10.2015 - 04.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Bishop O'Hara High School
Dunmore, PA Psychology
Drexel University
Philadelphia, PAReal Estate Salesperson Certificate, Credit Course
Penn State University
Dunmore, PASkills
- MLS
- Investment properties
- Closing coordination
- Prospecting techniques
- Excellent teamwork
- [Software] expert
- Negotiation expertise
Accomplishments
I was the New Salesperson of the Year within 6 months for 2020
I have been a Multi-MIllion Dollar Producer from 2020 to the Present
Circle of Honor recipient from ERA country-wide since 2021
Certification
Resort and Second Home Specialist
Timeline
Real Estate Sales Associate
ERA One Source Realty
02.2020 - Current
Administrative Coordinator
Superior Heavy Equipment & Repair Inc
04.2016 - 08.2021
Assistant Store Manager
Dollar General
10.2015 - 04.2016
Resort and Second Home Specialist
High School Diploma -
Bishop O'Hara High School
Psychology
Drexel University
Real Estate Salesperson Certificate, Credit Course
Penn State University
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