Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Lunch Monitor
Cheektowaga School District
Cheektowaga, NY
09.2023 - Current
Supervised group behaviors and utilized modification techniques.
Patrolled cafeteria throughout lunch periods to check for spills and help students.
Enforced appropriate behavior expectations during lunch period.
Greeted students, faculty, and staff members entering the cafeteria area.
Collaborated with teachers to discuss student behavior issues related to lunchtime activities.
Encouraged positive interactions among peers while monitoring student behavior in the cafeteria.
Mortgage Technician
GEICO
Buffalo, NY
07.2020 - 08.2023
Performed data entry from paper documents, emails, and other sources into computer systems.
Updated existing records with new or revised information as needed.
Maintained database by entering new and updated customer and account information.
Verified accuracy and completeness of data entry into the database system.
Maintained confidentiality of sensitive information entered into the system.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed existing information for accuracy and made necessary corrections.
Supervisor
Tim Hortons
Clarence, NY
02.2008 - 08.2013
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Monitored employee productivity to provide constructive feedback and coaching.
Established and enforced clear goals to keep employees working collaboratively.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Ensured compliance with food safety regulations and standards.
Performed daily temperature checks of freezers and refrigerators and documented results.
Trained staff on proper hygiene, sanitation, and food handling protocols.
Education
Some College (No Degree) - Veterinary Technician
Medaille College
Buffalo, NY
Some College (No Degree) - Physical Therapy Assistance
Genesee Community College
Batavia, NY
Skills
Strong Work Ethic
Deadline-Oriented
Detail Oriented
Problem-Solving Abilities
Adaptability and Flexibility
Professionalism
Interpersonal Skills
Team Building
Decision-Making
Organizational Skills
Timeline
Lunch Monitor
Cheektowaga School District
09.2023 - Current
Mortgage Technician
GEICO
07.2020 - 08.2023
Supervisor
Tim Hortons
02.2008 - 08.2013
Some College (No Degree) - Veterinary Technician
Medaille College
Some College (No Degree) - Physical Therapy Assistance