Summary
Overview
Work History
Education
Skills
Timeline
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Kelly O Neill

Philadelphia,PA

Summary

Accomplished Shift Manager at McDonald's with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and decision-making, with a strong focus on employee training and customer service. Demonstrated ability to resolve complex issues, leading to significant improvements in team performance and service efficiency.

Overview

24
24
years of professional experience

Work History

Shift Manager

McDonald's
09.2017 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Receptionist

Ackins&Cohen Law Firm
04.2004 - 07.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Apperal Assocaite

Modells Sporing Goods
01.2001 - 03.2003
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.

Education

High School Diploma -

ST Hubert's For Girls
Philadelphia, PA
06.1997

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training

Timeline

Shift Manager

McDonald's
09.2017 - Current

Receptionist

Ackins&Cohen Law Firm
04.2004 - 07.2004

Apperal Assocaite

Modells Sporing Goods
01.2001 - 03.2003

High School Diploma -

ST Hubert's For Girls

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Kelly O Neill