Summary
Overview
Work History
Education
Skills
Profile of Qualifications
Timeline
Generic

Kelly Orlowski

Hartland,WI

Summary

I am currently seeking a challenging career opportunity as an Office Supervisor, and I am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include over 20 years of experience providing leadership and support within fast-paced, everchanging environments. I have effectively applied my skills and knowledge toward developing and implementing process improvements aimed at driving increases in daily efficiency, customer satisfaction, and sales performance. In addition to my talent for meeting and exceeding company goals, I am experienced in administrative support, inventory control, and team building. I offer dynamic communication and interpersonal relation skills and am highly effective in planning and coordinating workflow and managing time to maximize productivity. As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Overview

18
18
years of professional experience

Work History

Medical Office Specialist

ATI Physical Therapy
01.2024 - Current
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
  • Used [Software] to schedule appointments for doctor visits and procedures.

First Assistant

Maurices
01.2020 - 01.2024
  • Effectively manage, motivate, schedule, and coach high-performance teams
  • Deliver outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquiries regarding product location and availability
  • Creatively design engaging visual merchandise displays that encourage customer interaction and interest
  • Proactively identify, troubleshoot, and resolve issues in a timely fashion to prevent disruptions in workflow
  • Recognized by employer as a Top Maurices Credit Card Promoter

Manager

Goodfellas Hideaway
01.2017 - 01.2020
  • Interviewed and hired qualified talent that met position requirements and company standards
  • Offered the necessary resources and training for staff to succeed in meeting daily objectives
  • Played a vital role in ensuring the seamless operations of opening and closing procedures by efficiently processing daily paperwork, balancing register drawers, and preparing deposits
  • Kept lines of communication open with sales consultants and distributors to discuss inventory demands, new products, and strategies for creating new menus and events

Bartender / Bar Staff Manager

The Phoenix
01.2009 - 01.2016
  • Provided valuable training and guidance to support staff in achieving daily operational standards
  • Controlled ordering and inventory to maintain optimal stock levels of supplies
  • Strategically coordinated, planned, and managed events that promoted store products and values
  • Displayed a friendly and professional demeanor when responding to customer questions or complaints; led to increases in overall satisfaction and repeat business

Operating Room Unit Clerk

Children's Hospital of Wisconsin
01.2007 - 01.2013
  • Provided dynamic administrative support to staff by managing copies, faxing, schedules, and data entry
  • Utilized the database system to maintain accurate and updated records of lab tests, admittance or discharge paperwork, transportation information, and pertinent data
  • Productively managed strong relationships with patients and visitors to optimize satisfaction and retention

Education

Associate of Arts - Interior Design

Waukesha County Technical College
Pewaukee, WI

Skills

  • Patient scheduling
  • HIPAA compliance
  • Patient confidentiality
  • Medical documentation
  • Multitasking and organization
  • Positive attitude
  • Problem-solving

Profile of Qualifications

  • Highly accomplished professional eager to contribute 20+ years of experience in Retail Operations, Customer Service, and Staff Leadership toward maximizing a top employer’s success
  • Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios in fast-paced environments
  • Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and sales revenue
  • Dynamic communication and interpersonal relation skills with a continual commitment to directing, managing, and training high-performance teams
  • Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with customers

Timeline

Medical Office Specialist

ATI Physical Therapy
01.2024 - Current

First Assistant

Maurices
01.2020 - 01.2024

Manager

Goodfellas Hideaway
01.2017 - 01.2020

Bartender / Bar Staff Manager

The Phoenix
01.2009 - 01.2016

Operating Room Unit Clerk

Children's Hospital of Wisconsin
01.2007 - 01.2013

Associate of Arts - Interior Design

Waukesha County Technical College
Kelly Orlowski