Kelly Dunleavy
Hooksett,NH
Summary
Certified Dental Assistant with comprehensive experience in various dental procedures, patient care, and office management. Possess strong skills in creating a comfortable environment for patients while ensuring efficient operation of the dental office. Have demonstrated effective communication, problem-solving abilities, and am adept at educating patients on preventative oral hygiene. Made significant contributions to improving patient satisfaction rates in previous roles through exceptional service delivery.
Overview
16
16
years of professional experience
Work History
EFDA, CDA
Hoertdoerfer Dentistry
Manchester , NH
04.2013 - Current
- Assisted the dentist with a variety of procedures such as fillings, crowns, bridges, implants, extractions and root canals.
- Provided patient education on oral hygiene instructions and post-operative care instructions.
- Maintained accurate records of patient treatments and charting of treatment plans in electronic health record system.
- Greeted patients upon arrival at office; verified insurance coverage; entered patient data into computer system.
- Fabricated temporary crowns, veneers, bridges utilizing knowledge of dental anatomy and principles of tooth preparation design.
- Conducted oral cancer screenings through visual examination or use of special dyes to detect abnormal tissue changes.
- Organized lab cases according to doctor specifications; submitted completed cases to lab via mail or online submission system.
- Performed coronal polishing.
- Applied topical agents to patients.
- Placed and removed matrices and temporary separating devices.
CDA, Receptionist
All Smiles Dental Center
Salem, New Hampshire
09.2008 - 04.2013
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
EFDA License - Expanded Function Dental Auxilary
NHTI
Concord NH10-2022
CDA - Dental Assisting
Northern Essix Community College
Haverhill MA06-2009
Skills
- Complaint Handling
- Inventory Management
- Clinical Support
- Procedure Support
- Restorative Dentistry
- Appointment Scheduling
- Complex Problem-Solving
- Cross-training
- Issue Resolution
- Excellent multitasking capability
- Punctual and Reliable
Timeline
EFDA, CDA
Hoertdoerfer Dentistry
04.2013 - Current
CDA, Receptionist
All Smiles Dental Center
09.2008 - 04.2013
EFDA License - Expanded Function Dental Auxilary
NHTI
CDA - Dental Assisting
Northern Essix Community College
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