Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Overman

Bloomington,IL

Summary

Driven Legal and Claims Administrative Assistant with a proven track record at the Illinois Department of Transportation. Excelled in streamlining operations, enhancing productivity through meticulous record-keeping, and fostering team collaboration. Mastered new software swiftly, demonstrating adaptability and a commitment to confidentiality. Known for exceptional organizational skills and effective communication, significantly contributing to team goals and operational efficiency. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable team cheer leader with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 13 years of insurance experience. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 13 years of insurance experience. Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Legal and Claims Administrative Assistant

Illinois Department of Transportation
08.2008 - 10.2023

Contribute to a peaceful work environment with strong interpersonal skills and proactive teamwork attitude.

Greeted guests in with friendliness and professionalism.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Worked closely with management to provide effective assistance for specific aspects of business operations.

Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Demonstrated adaptability by quickly mastering new software applications for various tasks.

Organized resources, records and personnel to accomplish aggressive targets.

Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.

Followed detailed directions from management to complete daily paperwork and computer data entry.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Volunteered to help with special projects of varying degrees of complexity.

Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.

Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.

Education

Associate of Arts -

Lincoln Collage
Lincoln
05.2006

Skills

    • Fast Learner
    • Time Management
    • Computer Skills
    • Team Collaboration
    • Data Entry
    • Workload Management
    • File and Record Keeping
    • Support Services
    • Schedule and calendar management
    • Office Administration
    • Administrative duties
    • Administrative tasks
    • Administrative Support
    • Event Planning
    • Schedule Coordination
    • Microsoft Office Suite
    • Meeting Scheduling
    • File Management
    • Document Preparation
    • Data Confidentiality
    • Document Control
    • Calendar Management
    • Multi-Line Phone Systems
    • Meeting Coordination
    • Project Coordination
    • Record preparation
    • Business Correspondence
    • Spreadsheet Software
    • Mail Sorting and Distribution
    • Travel Arrangements
      • Presentation Creation
      • Mail distribution
      • Attention to Detail
      • Multitasking
      • Teamwork and Collaboration
      • Multitasking Abilities
      • Organizational Skills
      • Active Listening
      • Professional and mature
      • Excellent Communication
      • Documentation and Recordkeeping
      • Excel spreadsheets
      • Team building
      • Filing and data archiving
      • Supply Restocking
      • Task Prioritization
      • Mail handling
      • Records Management
      • Administrative background
      • Inventory Replenishment
      • Spreadsheet Management
      • Database Management
      • Meeting planning
      • Multi-line phone proficiency
      • Mail Management
      • Materials Distribution
      • Travel Planning
      • Effective Communication
      • Reliability

Certification

  • [Area of certification] Training -Microsoft Word,class 1,2

Timeline

Legal and Claims Administrative Assistant

Illinois Department of Transportation
08.2008 - 10.2023

Associate of Arts -

Lincoln Collage
Kelly Overman